Click any transaction inside the Monzo app that’s come through from your Stripe account following the format you mentioned site.com* XXXX
Then look for the “Improve name, location or logo” button on the transaction screen.
Suggest a name improvement, and work through the steps.
It likely won’t happen immediately, but someone from Monzo will manually review your suggestion. If they accept it, it will be changed for every previous transaction matching the same format, and every future transaction too.
I don’t see this option on the app, but still, this isn’t something we need to fix on my device. It’s a bug that affects our customers and they dispute them without knowing they come from us.
Also, I’m saying it’s a bug because Monzo is the only bank that does that
Once they’ve approved your suggestion on how to format the merchant name, it should do it for all transactions, the issue will be getting them to approve it…
In the merchant name field, where it shows the order ID, type your business name. Then hit the Send button. Add your website too, to make the request more credible during the manual review.
Thanks, i’ve tried this. Let’s see what they’ll do. I just wonder if that’s going to work for all orders, considering the ID will be different for each order… Will report back when i have some results
Just as an update, I’m still waiting for Monzo to update the statement descriptor. It would appear nobody looks at the “Improve name” section.
I had also emailed themand after many days someone came back to me saying they had created a “rule” for us, however, this rule only resolved one of my test transactions, so it probably didn’t take into account the fact order IDs are dynamic…
Still waiting and disputes keep coming in… Completely unacceptable behaviour from a big bank like Monzo…