Still waiting for a specialist been nearly 24hours

[Ordog]

@Addzy

Hopefully someone will clear it up.

I found where someone asked the question in the New Chat announcement topic and here was the answer…

Introducing Monzo Chat

No it doesn’t. We get assigned a chat based on the age of the oldest unread message. A COp should be able to address both queries in the same chat, please feel free to send a second message in the same chat!

In case you were curious too, it seems that not many people have more than one concurrent issue too:

@JPLopes

Only 5% of our users have had more than one conversation in the last 30 days. Less than 1% have more than five conversations. This helped us understand that supporting multithreads while useful would largely be unused by most customers.