Starling Feedback

Swipe would be insecure (although less of an issue is we’re talking about depositing money only). I’d like the world to move away from swipe completely and I’m pretty sure most banks will agree. Swipe is also a completely different technology from EMV (used on chips & mobile payments) so there are now two totally separate stacks to maintain instead of one. If it was EMV-based to begin with they would be able to later on allow deposits using Apple/Google Pay since the underlying technologies are very similar (as far as the terminal is concerned it’s just seeing a contactless card), something tricky if they corner themselves into using swipe.

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Used Teal card in chip and pin reader.

Instant notification too :clap:

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I don’t suppose you tried withdrawing as well?

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Sadly not, was a big queue behind me :laughing:

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Starling’s in the media:

A few takeaways:

  • raising £10m from the same investor (Harold Pike)
  • more than 320000 customers
  • reference to Monzo’s “coral red” debit card (!)
  • no indication of Starling’s valuation
  • interesting quote from Anne:

“We’re now in a position where we can offer customers absolutely everything and we are ready to say our doors are open.”

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Also tested it this morning paying in less than 20 seconds, works like a peach :peach:

Put card in reader, pass cash over, press ok to confirm amount and then instant notification before taking my finger away.

Also nice I’m getting £60 and not £59. :roll_eyes:

Screenshot_20181112-100108

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Oh and there is a limit you can only deposit up to £20,000 a day, so £3.6 million every 180 days. :sweat_smile:

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:rage::face_with_symbols_over_mouth: WTF! Unacceptable!

:stuck_out_tongue_winking_eye:

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Try depositing £3.6m over 180 days and watch your account get flagged…

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If i had £3.6 million to deposit over 180 days id think of a few more things to do than visit the post office everyday to deposit it lol

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if you have proof of income there isn’t anything to worry about, they can easily remove the flag too, high net worth people are always welcome to banking services as they usually generate a lot of money for the bank :man_shrugging:

Remember that Starling also does Business Banking so it’s not beyond the realms of possibility for that to happen.

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Hahaha and to top it off I had a really good CS experience with Starling too. Had a query with regards to cards and PO Deposits and got an immediate response with someone who could deal with my issue straight away!

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Is a greasy bag that had a bacon sandwich in it acceptable?

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:joy:

Congrats on the full commitment to the cause!

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So the Business users are subsiding the cost of the Post Office service. Makes sense because it’s always been the case for legacy banks IIRC. As they say, I think it’s also cheaper than some others, but I’m sure people actually with Business accounts at the moment will know more as I haven’t had a business account for a few years. Also makes sense as to why Monzo is charging because they haven’t got Business customers to subsidise this with.

Haven’t had chance to try it out as I don’t pay cash in all to often but glad they’ve gone with the more expense real-time paying in as some have witnessed above!

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I payed in some cash into my Santander account at the Post Office the other day and unsure of the process, I asked the bloke behind the counter if I could pay in with the card. He got a bit arsey with me for a second and said “Yeah, you can, but it costs US money!”. He was fine with it after that to be fair as I think he realised he was being a bit rude.

I thought the only way to pay in Cash with Santander was using my Debit Card. I know they can’t do Cheques, they literally just give you an envelope and they post it (which you have to pay for), so you need a Paying In slip to do it.

Why would you say business users are subsidising this?

Surely if its a per transaction fee like Paypoint then this wouldn’t be true?

Sounds to me like they’re just trying to match the market norm (charge for business account cash deposits, don’t for normal current account cash deposits)

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Because it’s £3 per transaction for business customers and £3 + 3% on deposits over £1,000, so if it’s per transaction why add the 3%?

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Was it not 0.3% over £1000 (I maybe wrong)