2 posts were split to a new topic: Removed Posts - 1/10/18
One thought I just had about Starling, I never ever heard back about the accessibility issues I raised about the new cards. Whilst James was around, he was very proactive about trying to remedy my fears, and sent out a test card that I could have a look at and report back on.
I told James that the card was basically unreadable for me, and very hard to use. I understood they were working on a plan to deal with this, but in the meantime, if I had to get my purple card replaced, I would get a practically unreadable and unusable teal card. Never really heard back from Starling, or got a proper response other than âweâre working on itâ.
Meanwhile, Monzo is the complete opposite here, and the card is beautifully accessible.
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I think itâs perfectally reasonable of the customer wanted to pay the ÂŁ60 to get card sent abroad thatâs their choice. I personally wouldnât pay it but itâs up to the individual as the current card would work till the replacement was activated.
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Not sure you have much of a choice, if you are abroad and need a card you need it sent to you. Starling donât keep the old card active for ever if they replace it for fraud reasons. Everyone keeps on about your old one still works, yes for a limited amount of time.
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Really? Where did you find that information? Not saying you are wrong, but thatâs not what Starling told me.
They said the card would have carried on working until the new one was activated, and that the customer didnât need to order one until he was back in the country.
It wouldnât be the first time a CS message was wrong though, so keen to know where your info comes from.
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I would have thought it would be like Monzo, old one works till new one arrives and is activated
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With Starling it all depends who you ask on what you get told. However seems stupid to replace a card because of potential fraud but allowing you to use the old one until it expires, if that is the case, why replace it ? I understand when they replace your card at expiry they keep the old one active, the old one will become expired automatically anyway.
I know for a fact a number of other banks, will only keep your old one active for a maximum of one month.
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This topic is temporarily closed for 4 hours due to a large number of community flags.
Reopening this topic now that Iâve removed a few posts.
Letâs please keep it on topic and remember the Code of Conduct.
Thanks all 
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Starling want me back - theyâve sent an email to people who havenât used their accounts for a while
Unfortunately Iâve gone fullmonzo since last using my Starling card, so I probably wonât be using Starling much any time soon. That said, I have no bad feeling towards Starling and anything could happen in the futureâŚ
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Dunno if itâs a big deal to you, but I was able to get your email address from that link ⌠might want to do a screenshot instead.
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changed. thanks!
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Starling who?
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I wonder if Anne & Co. are still reading this⌠
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I wonder if theyâre thinking about closing dormant accounts?
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Maybe - less data to migrate to Bo.
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On a serious point, if RBS do acquire Starling, then theyâre doing it wrong if they donât migrate their customers to the Starling platform!
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Nah. They got bored of reading this about a week after they got bored of inventing a decent bank.
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At least Starling listen to the problems we have with Monzo and fix them!
Just had to download my statements - Starling have now started naming their statements using international date format so they sort correctly. Monzo still name them all with the date you download them. Why Monzo why? Itâs gotta be trivial to correctly name them.
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