I think Monzo really need a “trivialities” list - there’s loads of stuff that seems (to me at least) to be really small, and would delight the user if addressed, but which seem to fall between the cracks.
A month focusing on polish would be cool. (who do we need to tag to make this a thing? 
)
Mine’s on the front of mine!
How many items are you allowed to add to Monzo Time? 
The Not So Bigly List.
I wish I could like this more than once. This is one of those small things which would massively improves UX.
It’ll be yuge. It’ll be great. So great. Amazing, actually. We do lists better than anyone else. Everyone knows this. Everyone in the world says we are great at the lists. Imagine what would have happened if Crooked Hillary was here. No lists. None. We’re gonna bring back all the list making. We’re gonna make lists great again.
Mine’s on the front and back…
Haha. Make your mind up Amex 
Just received my new card. The envelope being in portrait orientation too is a nice touch.
Jheez.
So many people act like you can’t use both, I have used both and think Monzo has better features but Starling offers a bit more overall.
There’s literally arguments for and against both banks, I don’t honestly see why people get so obsessed in either banks, whether you’re an N26 user, a Starling user or Monzo user. Just use your bank, and if people ask for recommendations, recommend the bank you prefer. I REALLY don’t get the need for all the drama.
Again, not saying it’s everyone, but some posts both on the Starling community (RIP) and the Monzo community are so pathetic, you’re arguing over a bank…
Most use both, as have I. If Monzo never closed my account, I’d still be with them and would have never tried out Starling. I have used both and would prefer to continue using Monzo due to the feature set, and the friends on Monzo etc. But it is what it is, and Starling have provided adequate banking for me. I will try out N26 next, and hopefully they will provide healthy competition and make Monzo/Starling step up.
I like what N26 are doing and I’ve had an account with them for a year or so, but this isn’t really a fair comparison.
N26 is available to users in the following countries :
That’s a combined 336 million people.
Recent articles state that N26 have 1.5 million users.
So out of a total market of 336 million people they have market penetration of 0.44%
By comparison, we have a million accounts solely in the UK which has a population of 66 million, giving us current market penetration of 1.5%. You might also say that we have 66% of the customer numbers that N26 have whilst only being active in 6% as many countries.
It’s not a competition, it’s simply a different strategy. I’m simply pointing out that what you said is an incredibly flawed comparison.
It’s hardly an unfair comparison, I just said people are complaining Starling has no forum as if it’s the decider of all banks. N26 doesn’t have one and are doing fine - that was my point.Fintech banks don’t necessarily need one if the product itself is great.
N26 will surprise a lot of people in the UK, I could put a safe bet on that.
Besides, when it comes down to money, surely the deciding factor should be who’s handling your money responsibly and your ROI. Again, I honestly don’t care who is better lol, I have got over 10 of my family/friends to go full Monzo, and 5 to Starling so I can’t slate one or the other.
Also, most of those countries are fairly small and wouldn’t see the benefit of N26, especially in a country like Greece where they hardly have money as is.
I think it’s pretty much the dictionary definition of unfair comparison to talk about user numbers of one product available in 16 countries contrasted with another product available in one.
Your point may have been that they are doing fine, but your justification of that was based on a user number comparison (quoted above) which is a flawed methodology.
Using your same data points, you could also argue that perhaps a community forum would have given N26 a 1.5% market penetration rather than 0.44%. That’s a conclusion that can be hypothesised from the exact same methodology you used. It would also be a flawed argument, though, and completely hypothetical.
Okay, that’s fine - I respect your response and see your point.
Use whoever you want to use, I don’t really see the need to debate who’s better, they all have their advantages and disadvantages.
They all other something different, I still prefer Barclays lol
Is there an industry wide definition of how banks are actually doing? How do Monzo class if they are “doing fine”?
Opening accounts, whilst a great achievement, is only a partial view of the overall picture.
Who would be the happier bank? One with 500,000 customers holding average deposits of £1,000.
Or one with a million customers holding average deposits of £100?
It can be very hard for the average person (I am squarely in this category), to know whose doing well, whose not, and whose marketing is trying to paint a different picture.
I did read a Forbes article not to long ago, which effectively said “Unless you have all the numbers, it’s impossible to compare how the new banks are doing” - Which is very true.
Edit - Found the Forbes article for anyone interested.
There’s definitely no standard definition, and that was the point I was making - user numbers are both a flawed way of making a comparison when companies are operating in different territories, and they aren’t in itself a measure of company health either.
We aren’t, and never have been aiming to have a big balance sheet. That’s why it doesn’t make sense when people (either customers or media) say things like “The average balance held at Bank A is XXX more than the average balance held at Bank B”. That’s also a illogical comparison.
We’ve talked recently about our upcoming Savings Pots which will generate interest. It will be a seamless experience within Monzo, however we are partnering with another company to offer this, and technically speaking, the money will be on their balance sheet and not ours. So logically you can see that we’re not interested in having a larger average balance per customer.
Our mission statement is : Monzo makes money work for everyone.
One bank trying to make every product is not going to be fair or always competitive with companies that just deal with that specific product. That’s obvious and that’s one of things that people hate about legacy banks. I don’t want to walk into a Santander branch and get spammed with adverts, flyers and sales talk telling me about how fantastic their loans are, oh, and do you want a mortgage with us, and hey, you should get our insurance package! Their goal is total lock in.
Our goal is to work to find the products that are right for you no matter who offers them - it’s a hub-and-spoke model.
