Nope profile has changed to āAnonā
1 Like
Starling Vs Monzo = Apple Vs Android
All pretty irrelevant, just pick which you prefer. Not a lot of difference between the two.
Starling support not as open, but quite quick, but also not as blunt/rude as monzo
Feature wise, very similar (starling maybe just ahead with bigger features) monzo more of the smaller polishing features.
I have never ever known Monzo customer service to be blunt or rude.
10 Likes
This is worrying - do you have any examples that youāre comfortable sharing? (I think that @simonb or @HughWells would like to know, too, so any problems can be fixed).
3 Likes
Iām really sorry that that this has happened @anon51649695 
Iād really like to look into this so I can pass back any feedback to the relevant people, or escalate it to a specialist if youād like.
We never want to appear blunt or short with customers, and the Monzo tone of voice guide is something we try to follow to make sure all our conversations are clear, concise and delightful. It is so disappointing to hear we fell short in this case and as I say, Iād like to look into this to make sure it doesnāt happen again and so we can make it up to you.
5 Likes
Hey everyone! 
Just reading through this thread, Iām concerned that itās becoming a little too focussed on discussion of the Starling forum and how itās moderated.
The purpose of this thread is to chat about Starlingās app and features. We want to avoid inter-forum drama where possible, so letās keep it on-topic. From now on weāll be removing posts that that donāt add to the conversation here.
Thanks!
17 Likes
And Iāve just removed some of the off-topic replies to my post about staying on-topic 
9 Likes
Heaven forbid we have humour on this forum.
4 Likes
Do you though ā¦ do you 
1 Like
When they have been rude ? They always seem super nice 
Itās the entertainment source. Great humour reading the comments .
Setting up payments/payees is a lot easier than monzo
2 Likes
Interesting to see the mention of getting into insurance. It wasnāt too long ago that the line was they wanted to do current accounts well, so theyād be sticking to this. Now we have loans and potentially insurance. Itās all looking very legacy and I canāt see the marketplace being very successful if the companies on there are competing with the bank.
2 Likes
Had a re-read of that paragraph. They are talking about offering it through the marketplace, so they would earn a fee for signups that they handle.
1 Like
I think that section is confused:
Weāre also looking to get into insurance. The current insurance climate is quite frankly a pain and particularly the services that you only consume annually - home insurance, car insurance etc - theyāre never going to get an app onto your phone but they can be a tile in the marketplace. Weād even be able to take out the identity checks and form filling.
The bit in italics makes it sound like Starling wants to do insurance directly, but the bit in bold implies marketplace to me.
3 Likes
The bit I found most interesting was about identity and authentication:
Rather than using your social media account to log into financial services itās far more likely to use your banking identity to log into other non-financial services. We have strong anti-impersonation, KYC established identities, something the tech giants can leverage.
ā¦
Itās been happening for years on the internet using one account to log into other services, and thatās what Starling wants to do with its current account, among other things, to save customers time and money.
Thereās a lot of mileage in that, I think, that Monzo and others could also capitalise on.
4 Likes
Surely with Open Banking this is going to be possible with almost all banks realistically, though?
1 Like
Depends how other banks handle authentication.
Nobody is going to use their banking login if the UX is a disaster and they need to remember 10 different passwords and PINs.
If they want this to go mainstream it should be as simple as āLogin with Facebookā.
2 Likes