Those loan threads on Starling should be renamed the “the threads that never die” The loan discussion has even been referred to as Scary Sunday.
Seems to me Starling could head this off by just answering the questions. It’s all well and good Kris interjecting every now and then but it’s clear it needs a full statement and response by senior management.
Starling Vs Monzo = Apple Vs Android
All pretty irrelevant, just pick which you prefer. Not a lot of difference between the two.
Starling support not as open, but quite quick, but also not as blunt/rude as monzo
Feature wise, very similar (starling maybe just ahead with bigger features) monzo more of the smaller polishing features.
I’m really sorry that that this has happened @anon51649695 I’d really like to look into this so I can pass back any feedback to the relevant people, or escalate it to a specialist if you’d like.
We never want to appear blunt or short with customers, and the Monzo tone of voice guide is something we try to follow to make sure all our conversations are clear, concise and delightful. It is so disappointing to hear we fell short in this case and as I say, I’d like to look into this to make sure it doesn’t happen again and so we can make it up to you.
Just reading through this thread, I’m concerned that it’s becoming a little too focussed on discussion of the Starling forum and how it’s moderated.
The purpose of this thread is to chat about Starling’s app and features. We want to avoid inter-forum drama where possible, so let’s keep it on-topic. From now on we’ll be removing posts that that don’t add to the conversation here.