Starling Discussion & Feedback


(Nigel Jones) #159

I signed up on Starling’s mailing list in the very early days, but decided to stick with monzo who seemed much more communicative/open, more dynamic in terms of technology.

However I admit that last week I finally decided to give starling a go too. Almost entirely due to the fact that starling offers Apple Pay right now, with immediate notifications, whilst Monzo does not. Had monzo had apple pay I doubt I’d have looked at starling.

Overall so far:

  • Starling’s sign up was if anything easier than monzo. The actual application was similar, but the ability to immediately use one’s account via Apple pay, with in-app adding of the virtual card even before physical arrives was very impressive, and for me a first
  • Starling’s transaction locatino data seems more geared around the registered business address of a company rather than the location of purchase. Both are valid locations and arguably both should be shown, but I certainly like to see WHERE I was, which monzo does mostly get right. Starling does not.
  • The monzo card stands out starling’s (from the picture) merely looks professional. Hard to say which approach is best, but as a new entrant I think standing out will win more custom & questions. I also think the starling logo looks sleek, monzo
  • no balance timeline on starling, just a simple list. monzo wins here
  • I noticed starling offers overdrafts straight away (fortunately not something I need right now)

I think what’s more interesting is what the ‘big banks’ do. Last year I switched RBS-> Barclays as RBS was so very stale and going nowhere. Barclays have actually been improving CS, and capability but still don’t offer all that monzo does in terms of real time notifications and simplicity of interaction in the app. They do though of course offer a full service (including web ui, apple pay etc), so right now my ‘main’ account remains with them


(Kerry Jenkin) #160

I decided to try Starling simply for Apple Pay. The lack of Apple Pay is one of the things stopping me transitioning to Monzo as my main bank, limited pot functionality/lack of multiple accounts being the other.

Trying to avoid being subjective (easier said than done), after c 3 weeks of Starling V’s Monzo I thought I’d share my personal experience (on an iPhone). For reference I’m not an overdraft customer:

Monzo

  • Targets
  • Daily spend in notifications
  • Widget
  • Spending graph thing
  • Notes and receipts on transactions
  • DD/bank transfer payments in spending

Starling

  • Apple Pay
  • Transaction type (Apple Pay, contactless, etc)
  • Statements (coming soon to Monzo!)
  • Top ups inc Apple Pay (Monzo does have this!)

For me, ultimately it comes down to are Apple Pay and in-app Top Ups worth the other user-experience elements. I’ve decided not! I found the lack of inclusion of bank transfers in the spending breakdown within Starling very frustrated. It did also highlight how frustrating the lack of in-app top-ups with Monza is.

Being subjective, I’d agree with others that Starling feels more ‘professional’ and more like a ‘real’ bank; however Monzo feels much more transparent and community driven (customer-led!?) but thats a personal view.


(Joe Billings) #161

Are top-ups in Monzo being rolled out gradually or something? I’ve been topping up my current account by debit card and Apple pay for a while now. Go to Account, then to Top up, and then choose from three options – bank transfer, debit card or Apple.


(Kerry Jenkin) #162

Hmmm, not sure how I missed that; and I’ve been topping up from my legacy banking app. Duh! Well that just cements Monzo as being superior to Starling :slight_smile:


(Dan) #163

The coming soon to Statements has just arrived :slight_smile:


(Matt) #164

The interesting thing for me when reading this is that some customers really rate Monzo because of in-app top-ups, including the use of Apple Pay for doing it, when comparing with other products on the market.

However, elsewhere on the forum, Monzo have said that this is a source of losses for them.

So, for the time being, top-ups (including using Apple Pay) are back but with the caveat that Monzo would prefer us to only use them in emergencies, as per their blog post. Clearly, though, there are some customers who consider it as an noteworthy feature, and may have no intention of using it only in emergencies but as their primary means of putting money into their Monzo accounts.

I’m interested to see how this will play out. Personally (I emphasize this is only my view), as long as there are customers who see topping-up via the app/with Apply Pay as a core feature and USP, I think it’s inevitable Monzo will end up having to charge a fee for that feature. Would that change the Monzo vs. Competitor dynamics?


#165

I joined Starling three or four months ago and have yet to see a card. Total joke.


#166

So what did they say when you asked them where it was?


(Valeri) #167

Oh dear! Mine arrived on the third working day.

Something must have gone totally wrong, have you asked support, are you sure you typed your address for correspondence correctly?


(Graham - Mental health professional) #168

Clearly something went wrong. Didn’t follow it up?


#169

Nah. I’ll stick with Monzo.


(H Ali) #171

Been with Monzo for 4 week’s and they are amazing and exactly what I needed as was struggling with getting Banking for Crypto related Activity.

I believe they are the only Digital Bank that has Instant Faster Payments. If I am wrong please correct me here.

On top of that had a slight issue and the Monzo Support were amazing.


#172

Starling Bank also have this


(H Ali) #173

Hi,

Ah OK as I know most these Digital Bank’s don’t as was with Tide and Faster Payment’s used to take 1 hour or more.

Does Starling have it’s own payment system like Tide?


(H Ali) #175

Hi,

Yes checked there site out etc, They don’t allow accounts for Buying or selling of Crypto Currency. Unlike Monzo whom are OK on that front.

I will stick to good old Monzo very annoying why Bank’s are ignoring the future! Cash is gone everything is digital anyway.


(H Ali) #177

Hi,

Monzo allow it as we had a lot of incoming and outgoing payments and Monzo asked us for Proof of payments and where we buying etc.

Just spoke to Starling as we require a higher limit and Starling have said they don’t allow Crypto Currency payments and does not support or allow for such.

Basically it’s just trading buying and selling Crypto when it’s high and low etc. (Most of the UK Bank’s are **** about it)


(Allie) #178

I’m not surprised. Starling has… Some practices I find very odd. I’ll leave it at that.


#179

Tide is not a Bank.
Tide is an emoney institution.


(Leon) #180

No do tell…I’m interested! :thinking:


(Allie) #181

I’d rather not dig that back up. There’s at least three things I find very off-putting. Let’s not dig them back out.