I signed up on Starling’s mailing list in the very early days, but decided to stick with monzo who seemed much more communicative/open, more dynamic in terms of technology.
However I admit that last week I finally decided to give starling a go too. Almost entirely due to the fact that starling offers Apple Pay right now, with immediate notifications, whilst Monzo does not. Had monzo had apple pay I doubt I’d have looked at starling.
Overall so far:
- Starling’s sign up was if anything easier than monzo. The actual application was similar, but the ability to immediately use one’s account via Apple pay, with in-app adding of the virtual card even before physical arrives was very impressive, and for me a first
- Starling’s transaction locatino data seems more geared around the registered business address of a company rather than the location of purchase. Both are valid locations and arguably both should be shown, but I certainly like to see WHERE I was, which monzo does mostly get right. Starling does not.
- The monzo card stands out starling’s (from the picture) merely looks professional. Hard to say which approach is best, but as a new entrant I think standing out will win more custom & questions. I also think the starling logo looks sleek, monzo
- no balance timeline on starling, just a simple list. monzo wins here
- I noticed starling offers overdrafts straight away (fortunately not something I need right now)
I think what’s more interesting is what the ‘big banks’ do. Last year I switched RBS-> Barclays as RBS was so very stale and going nowhere. Barclays have actually been improving CS, and capability but still don’t offer all that monzo does in terms of real time notifications and simplicity of interaction in the app. They do though of course offer a full service (including web ui, apple pay etc), so right now my ‘main’ account remains with them