It’s Starling, not Monzo, but your point still stands.
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It’s starling, so very limited in what I can do. Even previously turning off online transactions it still shows the declines.
It’s ridiculous.
Starling should be doing better. My current workplace can hide transactions being shown that are either fraud or similar.
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I still don’t understand why they’re not able to hide them or even better disassociate the card being used from your account, so they effectively are placed into a black hole.
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Starling Kite has now become free, which is nice.
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Card # = cancelled = don’t show as reported as fraud.
Probably a lot of technical work involved, and 1 customer leaving isn’t going to make them care enough to fix it.
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I don’t see why it needs to technically difficult work. If the card is cancelled or expired, then don’t show any transactions past the cancellation or expiry date. Seems a no-brainer to me.
Plus the size that Starling has grown to, I can’t imagine your the only person to unfortunately suffer from this.
If you’re building banking software, they must have known this was a possibility.
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For the use case above, to remove cancelled/fraud payments absolutely,
But then genuine declines should be visible ie your own attempts to pay or previous subscriptions that have failed.
Fraud = not visible is absolutely the way to go.
Seen a woman on Reddit open their account and not even add money to it or use the card as not even delivered, within 6 hours had the same fraud attempts.
It is poor show for Starling, their fraud systems arent detecting and preventing fraud as they need to.
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I agree that’s an awful experience, I do know there are card number generators out there, so I suspect that’s how it’s happened.
If it’s declining, does that not show their systems are working? I agree it shouldn’t show once a card is cancelled/blocked but I would be more worried if you started to get charged for these fraudulent attempts.
It also doesn’t say much for the organisations that allow automated attempts to purchase things using multiple attempts on a card which is blocked.
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None is good, but 3rd printscreen shows a veryyyy cheekyyyy figure 
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I presume if you ordered a new card, they continue?
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Just glad I don’t have £8k and managed to noticed the small amount prior otherwise it’d have been taken 
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Yep, all my declines just say something about declined because your card has been cancelled, order a new one.
I have a new card, but they still keep attempting on my old card, so that’s my frustration.
I complained to Starling, got £50 goodwill for the inconvenience but they can’t do anything about it.
Have you tried opening a new account with them and closing the one that’s getting the declines?
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I asked about closing and opening.
They said under general terms, closing an account restrains you from opening another for 12 months, even in the circumstance of fraudulent activity they cannot stop.
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I thought Starling would let you open a second account? Mind you, you’d think they’d waive their 12 month rule.
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You can open the additional account within app, but it doesn’t function the same as the main account, more an add on (can’t CASS or have an overdraft for example).
While it could’ve been a work around, it doesn’t fix the issue that lays about allowing continuous fraud attempts to be visible for a customer.
Our joint account has been fine, both frozen the cards just in case but we only use it for shared bills. That will also be closed soon but for other reasons.
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where do people hear about this stuff?
this announcement + the current account interest thing mentioned earlier, the only time I ever hear about new Starling bank features/things is on this forum 
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Showed on mine on the 1st
Profile pic on front page > Statements and Documents > Interest Rates
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