Starling Bank Chat (Part 2)

Interesting choice of colour :sweat_smile: annoys me the Starling name doesn’t fit snug in the wallet.

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This is generally part of open banking, so at some point you’ve linked another account. Double check in app to see what you’ve got connected, you can then also remove anything you don’t need anymore

Apparently Sainsbury’s have said that they’ve restructured Argos, they expect to only have 100 standalone stores left. They’re closing 420 over 2 years until March 2024, and that’s on top of 160 stores that never reopened after the first lockdown.

Where I live, there’s a very very run down Argos, that they’re obviously not investing in, and just up the road a very large Sainsburys. But so far, despite the Sainsbury’s having a lot of changes made to it over the last 18 months (new cafe, new click and collect point, new Sainsbury delivery depot) they’ve weirdly not announced any plans to move Argos into it. The other large Sainsburys on the other side of town had Argos moved in 3 years ago before the lockdown.

There’s also, in the city centre shopping centre, a Sainsbury’s mid-sized supermarket and not to it a now vacant Argos unit. Apparently Sainsbury’s are still the tenant of the Argos unit - you would’ve though it might have made sense just to knock the wall down and make it a larger Sainsbury’s with a ‘click and collect’ Argos desk in there…

Anyway, about that Starling Bank. They’re interesting…

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Mine is connected to TrueLayer, but that’s due to an association via the Nectar app.

Not sure what the Pay with TrueLayer is though.

At some point you will have, and not even realised. Just remove it you’ll be fine with that. You could message support to see if they have any more info on the event which took place to add it on.

So, sounds like it’s Vanguard using it to avoid card processing fees.

If someone has Vanguard on Monzo, it’ll be interesting to know if the same happens there?

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Incidentally, it also sounds like you messaged CS at 9pm on Saturday night over a bank holiday weekend and you got a fairly accurate answer within 20 mins?

That’s pretty good going - especially as there’s been lots of horror stories about Starling’s CS taking hours to respond?

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I’ve only ever paid into Vanguard with a debit card. Freetrade and InvestEngine use TrueLayer for open banking payments, though.

Hmm, just noticed that I’ve had TrueLayer connected to my Starling account, too. The only thing I can think of is when I bought crypto last year via Kraken.

This will not have happened just by using a debit card.

If you’ve used something like Freetrade or T212 they use open banking to transfer money immediately. But it’s a different flow to a debit card and you’d be asked to authenticate through your banking app.

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Mystery solved :rofl:

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… Or the CS person is a super geek/nerd with no life to work on bank holiday out of hours, hence the accurate responses based on day’s history “someone you paid was Openbanking payment” (turns out free trade, instead of vanguard, but close enough).

Could just be scheduled to work those hours :eyes:

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Starling now worth around ÂŁ2.5bn.

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Have they done their annual report yet? Unless I’ve missed both Monzo and starling :sweat_smile:

Starling have finally got round to adding their own logo to merchant information

image

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Another award for Starling & Anne, too:

“But the big winner on the night was Starling Bank, which took home bank of the year as well as seeing its CEO Anne Boden win the coveted personality of the year award.”

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I’m impressed they found a personality to award!

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Makes me wonder how she wins these awards.

The app is so basic, more so than Santander.

Is it aimed toward business accounts, is their functionality better than personal accounts?

I’d like to see more from Starling, and to remove the circle home page thing, or at least have an option as it doesn’t really tell me anything except I spent £100 on carrots this month.

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And I just realised a guy in my uni class is the editor of CityAM… and I just spilled coffee on myself. So that’s that.

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I think Starling’s app is great. It has all of the features you’d need - but I don’t think Anne’s personality is something anyone should be awarding?

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