I’ve noticed in the past 2 years Monzo has slowly been hitting a stagnation point. In 2017, Monzo was seen as an innovation and a rebel. If you ask me, what useful features have been added in the past 2 years, I am unable to recall even one.
The fact that they removed the “Transparent Monzo Product Trello Board” is the first step towards the usual, opaque, distant banking. Their social media staff is also extremely weak with their “Ask us anything and we’ll give you a one-word reply” tweets. Instead of that, I want to hear some daily news and updates from the product people, developers, designers. Even if it’s a photo with a “Loans team ate our cake!” tweet.
In 2019, they posted 17 technical blog posts. In 2020 only 4.
Of course, it’s my subjective view, but it just feels a little bit sad. Unless they are working on something huge behind the scene.
Just having an app where you can check your transactions in real-time is a 2016-2017 achievement. Every new fintech startup has that now. How will Monzo differentiate itself in the future?