Spotify not accepting Monzo card despite receiving active card check


#1

When I tried to change my Spotify payment method to my Monzo card, I received the active card check notification but got an error “Oops! Something went wrong, please try again.” on the Spotify web app.

Does anyone else have this problem?


(Marcus Nailor) #2

I’ve just searched through the Bug Report threads and I couldn’t find reference to Spotify, not sure if Spotify have any restrictions on Pre-Paid cards?

I know that Google Play Music works fine with Monzo, I can’t say I’ve ever tried it with Spotify - sorry :slight_smile:


(Marcus Nailor) #3

A quick update here:

https://support.spotify.com/uk/article/Payment-Methods/

Spotify do list Prepaid cards as compatible, might be worth trying again shortly, else ping an email over to the Spotify support team :slight_smile:


(Alex Sherwood) #4

I can’t find any mention of issues with Spotify either. I expect they’re the ones declining Monzo as a payment method, rather than Monzo stopping the payment though so your best bet is probably to contact them.

It might be worth dropping the support team a message via the in-app chat to ask them to give the transaction a once over & see whether they’ve come across this before though too.

Please do let us know how you manage to solve this - hopefully you do!


#5

I contacted Spotify but had no luck in the troubleshooting. I’ll see if it works when I’m back in the U.K but I don’t think that would make a difference. But thanks for the help @nexusmaniac @alexs!


(Jake Oliver) #6

I can confirm Spotify works on Monzo as I have been doing it for the last 6 months so I definitely think it’s a Spotify issue here.


#7

Ok, thanks for the confirmation. I will contact Spotify again. It might be because I’m on the Norwegian Spotify web-site instead of the U.K one. But I’ve tried many times so I don’t get the active card check cause I think Monzo has blocked it so will get that sorted first. But good to know that it’s possible!


#8

Issue solved! Turns out Monzo didn’t block anything.I solved the issue by cancelling my subscription, waiting for it to end and then re-subscribing using Monzo instead of updating my payment method to Monzo that I was trying previously.