"Sorry there was a problem. Please try again and contact us if it continues."


(Chris B) #1

Keep getting this error :
“Sorry there was a problem. Please try again and contact us if it continues.”

New phone, so haven’t had the app installed for a month or two. Before changing phones I kicked off the Current Account upgrade process.

Logging into the old app I get the banner saying my current account is ready but following the steps to confirm my identity gives the error above. I’ve tried on the Monzo Current Account App and get the same error after submitting my Name/Address/DOB.

Any suggestions?


(Danny) #2

E-Mail help@monzo.com they can resolve for you


(Johnny Ellwood) #3

I think for an issue like this you’d be best directing this to help@monzo.com or the in app chat if possible. Sounds like your upgrade account is in limbo.