Thanks for the comments and the link and response was interesting.
Firstly let me say I have no problem waiting for the card, the queue is fine and I’m happy to wait. Monzo are in the difficult position of having to supply something physical, and heavily regulated, and that’s always harder than pure software in largely unregulated spaces.
And I completely understand the focus on growth - I work in tech and while currently working for an established player have worked in a couple of startups in the past, one very early stage and one dying and fighting for breath.
However I do think the actions and strategies taken to achieve growth, whether optional or not, reflect on an organisation and also have to be questioned in light of the target market. In this case personal finances and banking - one of the least trivial, and more private, areas of life. It’s not a photo sharing website.
The trigger for posting the above was the notification I had from Monzo this morning which, when tapped, led me to a message asking me, again, to “spread the word” before I’ve even been able to try the service myself.
By all means ask me to recommend a product I’ve had the chance to try - if I like it and you make it easy for me I will, if I like it a lot I will regardless. But don’t ask me to recommend a product based on blind faith and Internet buzz. And don’t pester me while I’m waiting in a queue - if I was going to bump myself I’d have done it the first time asked.
In any case - I’m still giving Monzo a try, I think personal banking needs a good shake up and from what I’ve seen of the service it looks great, but they don’t get a free pass because they are a startup.