Slow support responses

[jtaylor69 (Jordan Taylor)]

I’ve shared a collective idea over on the Feedback & Ideas section of the forum.
Would be great to hear your opinion on this, especially those who have been using the chat recently.

Monzo Chat - "While you wait"

Hi all, On Slack, we have collectively discussed an idea that may help alleviate some of the pains with chat. Without knowing the data and based on presumption, there may be the possibly that a lot of chat questions could be answered via existing articles. It is too easy to skip the help articles and make your way over to chat, and as humans, we can be pretty slothful when we feel like it! Therefore, it may be worth having chat display a “while you wait” message that triggers a selection of …