Took out some cash for a second hand item I purchased today. £320 incurred £2.70 of fees :confused: Was there a policy change recently that I missed? - this feels like the least “challenger bank” thing I’ve seen from Monzo so far…

Yeah will do. Re: calculation, if the limit is £250 then indeed 3% of £70 would be £2.10

It’s complicated. The wording you see depends on the type of account you have, so the small text takes the most conservative limit (in my case £600), and then when you open the learn more bit you can see how this is split UK vs overseas. It’s definitely not at clean as it could be, but at the mome…

Interested to know how given what the OP has stated so far, you would jump straight to a complaint? A little heavy handed, no? Personally, I’d just ask support what’s happened, and then go from there.

Im confused where does it say £250? [Screenshot_2023-05-26-18-20-56-479_co.uk.getmondo-edit] It clearly says £200 as the threshold not £250 If they took out £320. With £200 its £120 over. With £250 its £70 over. So thats either £3.60 or £2.10 at 3% If its £230 then thats 90 and matches the £…

Hold up. £5,500 - £5,160 = £340 [image] Since when did Monzo start charging for cash withdrawals in the UK?! Help [IMG_0657] £20 is already taken this last 30 days. £320 this time around: £230 fee free, as £20 already taken within past 30 days. £90 - 3% = £2.70. …

Bear with, I haven’t worked frontline for a while so I’m drawing this up from the depths of my memory. There’s a rolling 30 day fee free limit, so, if you’ve withdrawn from an ATM in the 30 days prior to this, then it’ll count towards your limit. @Carlo1460 has explained it just as I was away to f…

But their image does say £200 fee free :confused: I just double checked, blimey. [Screenshot_20230526-183407] Mine says this

Not sure where the £200 is from (if you could link me @phildawson I’ll raise it internally) but the website confirms £250 [IMG_8503]

Yeah that’s right. I thought I was going mad. The fee is correct. :joy: It says £200 in the card limits section of the app.

£200 as in the screenshot i added from my app :sweat_smile: [Screenshot_2023-05-26-18-20-56-479_co.uk.getmondo-edit] From reading that i can take out £200 every 30 days.

Since when did Monzo start charging for cash withdrawals in the UK?!

UK Help

phildawson (Sorry, I will have to escalate this.) 26 May 2023 17:37 40

£200 as in the screenshot i added from my app

From reading that i can take out £200 every 30 days.

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Since when did Monzo start charging for cash withdrawals in the UK?!

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