Since when did Monzo start charging for cash withdrawals in the UK?!

Took out some cash for a second hand item I purchased today. £320 incurred £2.70 of fees :confused:

Was there a policy change recently that I missed? - this feels like the least “challenger bank” thing I’ve seen from Monzo so far…

What ATM was it? Some do charge.

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Standard Monzo has a daily limit of £250. R-

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It seems the fee is from Monzo rather than the cash machine. I checked in the app:

Withdraw up to £250 cash in the UK and EEA every 30 days

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If there’s a limit, it’s a limit, you wouldn’t get a fee for withdrawing more, you surely wouldn’t be able to withdraw that much. For that reason, I suspect the ATM is at fault.

Is there any messaging on the cash withdrawal transaction that reveals more detail, OP?

For reference, my cash withdrawal limit is £400.

Has this always been the case? - I’m sure I’ve withdrawn more before without a fee :frowning:

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Scratch that, I clicked in and that’s my International ATM limit!!

For UK there is no limit.

The message on the cash withdrawal transaction:

You were charged a fee of £2.70 because you’re over your free ATM withdrawal allowance

Unless you don’t meet the conditions Monzo set down for your account being a main account, in which case they charge 3% for withdrawals over the limit.

October 2020, to answer the question in the topic.

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This is very confusing. I shouldn’t try and investigate limits whilst I’m trying to finish an email! Ignore my comments, I’m bowing out!!

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This is my allowances screen. R-

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Blimey. Must be a machine operator charge then. R-

If you touch “Learn more” it breaks the allowances down further, and if it says “unlimited” next to UK, the fee was charged by the machine and not by Monzo.

So £120 over the £200 wouldnt that be £3.60 with 3%?

120/100*3

Likely a maths fail on my part

The text at the bottom of their screenshot explains why they were charged. It was a Monzo fee.

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Thanks - I had missed this. Hardly ever withdraw cash, probably the reason.

Disappointing in any case.

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Just adding my own screenshots to show why I asked the question:


Second screenshot applies to me that I have unlimited allowance so would be no fees. But I never withdraw cash, never mind cash near the limit, so would never be in a position to test this.

ETA subsequent replies would indicate that Monzo’s documentation is unclear and er, they know if :grimacing:

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90÷100×3 = £2.70

Wouldn’t that be £230 limit?

320-230 = 90

Confudling ain’t it? R-