Did it show as declined in the monzo app? If yes then message them in app and maybe they can dig deeper.
Do you mean corrected it slightly or totally new address, if it was a new one then maybe it declined previously because of the address , and now a previously seen declined card with a new address tripped a flag.
Yeah, the billing address is exactly the same as what Monzo hold so not sure itâs that.
@kolok Not declined in the Monzo app, still shown as pending when I generate a statement. Itâs a mystery!
Definitely contact monzo then , let us know the outcome if possible.
Itâs really strange that itâs on your statement but not in the app.
Hi team,
I am new in Monzo community.
I would like to ask if I can open Monzo Travel Card in dollars ? I am planning to travel in different countries in Africa, and having dollars account and card will be the easiest.
Thank you
Monzo donât do travel cards. Itâs just a normal UK bank.
Hi,
Youâre best off emailing as all Iâve seen them dealing with here is deleting community forum accounts, not bank accounts.
I believe they legally have to keep a copy of your details for a few years minimum.
Doesnât the GDPR right to be forgotten (which applies in UK and EU) overrule this? If someone asks to be forgotten, then I believe they have to be. And this is a clear right to be forgotten case
Source: Right to erasure | ICO
As mentioned I believe they need to keep this information on file by law. Could be wrong but Iâm fairly certain they do.
No.
Just imagine - people would take out huge loans and then demand to be forgotten and have their data erased.
There are exemptions.
The GDPR Right to be forgotten does not apply to Monzo as a bank has to hold customer details for regulatory reasons for at test 7 years
how do i speak to customer services?
i am lost.
jeff
Heâs not a customer though, if that makes a difference?
Type in the magical phrase of contact us into help on the app
However if itâs not urgent you may well get the chat is closed right now come back at 7am, if you need something urgent about a transaction in the feed I suspect you can click that and do the somethingâs wrong options for it
Thanks!
Hi. Can you confirm the account balances limit on a business account? One of the forum members has been really helpful. Can you confirm? We can receive payments to a monzo business account without any limits? My current bank limits payments in to ÂŁ100k and the balance has to remain under ÂŁ100k. And what are the outgoing payment limits. Whats the maximum I could pay out in one transaction.
Hello! I have opened my account (I hope successfully) three days ago. I live in Manchester, in a district that is very close to the city centre. However I still have not received my card yet. The help chat does not respond at all. I cannot access my account, because the app only shows that the card is on its way and supposed to arrive soon. I am just worried, I know it has not been 5 working days yet or something but I live in a pretty central location and I believe it should have arrived by now. Is there a way to track this? I cannot call the helpline also, because I arrived to UK from another country and waiting for my monzo card to have a phone contract in the UK. Thank you!
Have you had any other mail?
It probably should have arrived, but itâs not time to worry yet.
You can email them at help@monzo.com for help.
And you can buy a prepaid SIM at most newsagents and supermarkets as a temporary measure.
Welcome aboard!
If it hasnât been 5 working days, there is still time for it to arrive yet. Only contact Monzo after this timeframe and theyâll then post you a new one.