Simple Questions Thread (Newbie Friendly šŸ™‚)

Monzo Chat
746

Looks like a help page, not part of the processā€¦

747

Itā€™s the add standing order button is dark blue I press it, it goes light blue for 1 second then straight back to dark blue

748

If you are on the new (beta) app, try following the flow from @gmclean above. Otherwise, maybe delete and reinstall the app?

749

Are you on the iOS 13 BETA?

750

I am trying to use the in-app chat to get some help but my messages keep coming back as ā€˜not sentā€™ - is there any other way I can get help - my name is spelt wrong on my cardā€¦

751

You can call 0800 802 1281 or email help@monzo.com :slight_smile:

If you want to troubleshoot the issue of not being able to send messages Iā€™d suggest trying each of the following:

  • Restart your phone
  • Remove and reinstall the app
2 Likes
752

Hi @cookywook,
If I am receiving an international payment from a Singapore Bank account over 3400 pounds, do I need to notify the team in advance? Also, how long will the payment take to clear?
Kind regards,
Celine Stark

753

I would raise this question in the in app chat. They will be able to answer and sort it at the same time.

2 Likes
754

Hi, I understand you can recommend a friend to Monzo? What is the best way to do this?

755

Share your golden ticket from within the app then youā€™ll both get a bit of free money :slight_smile:

1 Like
757

A quick search and I found the below blog post that should answer the majority of questions youā€™ve asked:

758

Thereā€™s also the AMA thread here from a 3 week old COp:

https://community.monzo.com/t/i-m-on-week-3-as-a-monzo-cop-ama

1 Like
759

Didnā€™t know Monzo supported child labour :rofl: :wink:

5 Likes
760

I think @cwtch might be just a bit older :sunglasses:

1 Like
761

I couldnā€™t even sit up properly at that age, impressive!

2 Likes
762

If @cwtch is that young, Perhaps heā€™s the COp for a new young personā€™s account :man_shrugging::grin:

763

Can confirm, I am indeed a 3 week old.

Monzo pay me with teething toys, and occasionally potty train me :toilet:

8 Likes
764

Iā€™m sure when I looked the other week it said it was Ā£22,250 for a remote COp?

765

There is an event in SF. I would love to attend however it says you need to be 21+

766

SF as in San Fran? If so youā€™ll need to be in the US section of the community.

See: USA Launch Events šŸ‡ŗšŸ‡ø