Hi 
I am trying to sign up for a Monzo account but keep encountering a âdate of birthâ format issue. I have seen others have reported a similar issue in this forum. Please advise as to how this is resolved?
Thanks
Nkanyezi (Khwezi) Zikalala
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This will be the regional settings on your device not matching with the UK-centric date format which Monzo requires - have you tried setting the language of your device to UK (usually âEnglish, United Kingdomâ) to perform the set-up? You can probably revert back to your preferred language setting after setting Monzo up.
Also, while you donât have to be in the UK to open an account, a UK address is needed to send the Monzo card to. From the Monzo website;
"How to get a bank account without proof of address
When you open a bank account with Monzo, we donât ask you for proof of address because we verify your date of birth instead.
What do I need?
To open an account, you just need one of the following:
- Passport
- Driving licence (provisional is fine)
- National ID card
- Other government issued photo ID
And youâll also need an address in the UK where we can send your debit card."
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Thank you - I will try that.
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Please let us know if it worked 
(or not! 
) 
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Gonna be fun when they launch in the USA
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Makes me wonder if this is something new thatâs been accidentally introduced as part of the changes for the US rollout. Thereâs been a surge of new folks with this issue, but I canât recall it being a problem prior to the past week or so. Hopefully theyâll fix the problem soon!
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I have just heard about the Doconomy credit card which tracks your carbon emissions. Do you have plans to do something similar?
Hi all!
Iâd like to open a shared Monzo tab with my boyfriend as we both pay for joint things and use Monzo so it would be great to be able to use the app to keep track.
My question is, if I start a shared tab on my Monzo account for items that I have paid for, can my boyfriend also add his expenses onto the same shared tab from his Monzo account?
Thank you in advance!
Jodie
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Yes he can
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Thank you!
I think I accidentally signed up to something. I canât get to my accounts tab. I have some bills i need to set up and I canât get from my current to my joint account. The help tab says to click view all but I donât have this view all button
Press and hold on the bottom âbarâ and you should be able to switch between joint and personal accountsâŠ
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Thank you ! Really appreciate that
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Top right hand corner - the two blue squares button will act as view all.
Youâre on the new navigation.
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Hi Iâm struggling to set up a standing order on the app press the button to but nothing happens ?
Which button, which step in the process are you at? Weâd need a bit more info to try and helpâŠ
So its (off the top of my head) Payments > Pay> Pay by bank transfer
Type in the details of the transfer hit next step.
Type in the amount and reference, then hit the toggle to schedule payment then set the dates and hit next step.
Iâm not sure which button you mean.
On iOS, go to Payments >>Add Scheduled Payment >> New Standing Order >> Fill out the details >>Accept the New Payee Warning >> Next Step
Which button isnât working?
Or if you are on the ânew lookââŠ
Go to Payments (middle button in the bar at the bottom of the screen).
Then click Schedule (in the middle of the bar at the top of the screen)
Then click the big Add Scheduled Payment button (near the bottom of the screen)
Then complete the recipient details, sort code, account number, read the warning and click next to âI Understandâ and click Next StepâŠ
Set the date and confirm from there??
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