Simple Questions Thread (Newbie Friendly 🙂)

[Khwezi (Nkanyezi Khwezi Zikalala)]

Thank you - I will try that.

[davidwalton (Award Winning Hot Coral Analyst)]

Please let us know if it worked (or not! )

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@davidwalton

This will be the regional settings on your device not matching with the UK-centric date format which Monzo requires

Gonna be fun when they launch in the USA

[tbutz (🏳️‍🌈 Producer of "low value commentary")]

Makes me wonder if this is something new that’s been accidentally introduced as part of the changes for the US rollout. There’s been a surge of new folks with this issue, but I can’t recall it being a problem prior to the past week or so. Hopefully they’ll fix the problem soon!

[Jezzer (Jeremy Laney)]

I have just heard about the Doconomy credit card which tracks your carbon emissions. Do you have plans to do something similar?

[jodiebarrett]

Hi all!

I’d like to open a shared Monzo tab with my boyfriend as we both pay for joint things and use Monzo so it would be great to be able to use the app to keep track.

My question is, if I start a shared tab on my Monzo account for items that I have paid for, can my boyfriend also add his expenses onto the same shared tab from his Monzo account?

Thank you in advance!

Jodie

[Ordog]

Yes he can

[jodiebarrett]

Thank you!

[Adamg29 (Adam)]

I think I accidentally signed up to something. I can’t get to my accounts tab. I have some bills i need to set up and I can’t get from my current to my joint account. The help tab says to click view all but I don’t have this view all button

[gmclean]

Press and hold on the bottom ‘bar’ and you should be able to switch between joint and personal accounts…

[Adamg29 (Adam)]

Thank you ! Really appreciate that

[anon99402360]

Top right hand corner - the two blue squares button will act as view all.

You’re on the new navigation.

[Adamg29 (Adam)]

Hi I’m struggling to set up a standing order on the app press the button to but nothing happens ?

[gmclean]

Which button, which step in the process are you at? We’d need a bit more info to try and help…

[anon99402360]

So its (off the top of my head) Payments > Pay> Pay by bank transfer

Type in the details of the transfer hit next step.

Type in the amount and reference, then hit the toggle to schedule payment then set the dates and hit next step.

[Adamg29 (Adam)]

After I finish pressing it just does nothing but go back to dark blue

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@Adamg29

I’m struggling to set up a standing order on the app press the button to but nothing happens ?

I’m not sure which button you mean.

On iOS, go to Payments >>Add Scheduled Payment >> New Standing Order >> Fill out the details >>Accept the New Payee Warning >> Next Step

Which button isn’t working?

[gmclean]

Or if you are on the ‘new look’…

Go to Payments (middle button in the bar at the bottom of the screen).
Then click Schedule (in the middle of the bar at the top of the screen)
Then click the big Add Scheduled Payment button (near the bottom of the screen)
Then complete the recipient details, sort code, account number, read the warning and click next to ‘I Understand’ and click Next Step…
Set the date and confirm from there??

[anon99402360]

You’ve shown me a piece of the app I’ve never been too!

I would try the way I and others have suggested above and see if that works for you.

[Rat_au_van (Em)]

I’m off to try and find it, new to me as well