Muckypaws
(Simon Rose)
19 October 2022 20:22
1
Issue:
Unable to access linked apps page. Trying to remove stale links to credit report apps such as ClearScore.
Details to reproduce:
Click avatar/settings cog/Privacy & Security/ Manage Apps.
Message: there was a problem. Error getting user sessions.
Click Ok; grey screen with perpetual spinner in centre. Restart app to go back to Home Screen.
OS:
iOS 16.0.3
Device:
New iPhone 14 pro.
App Version:
4.52.1 #856
Screenshots:
Ordog
((╯°□°)╯︵ ┻━┻)
19 October 2022 20:32
2
I can confirm this is an issue on Android too
@AlanDoe can you raise this with the appropriate people please
2 Likes
Manage apps page loads for me. I wonder if this is related to Flux. Did the people who it doesn’t work for use flux ever?
I removed it last week so that might be why mine works?
1 Like
davidwalton
(Award Winning Hot Coral Analyst)
19 October 2022 20:39
5
Works for me too ( ) - the Flux thing could be a clue. I removed the link last week upon news of the demise - and posted a reminder to do the same - maybe defunct app-links screw up this display?
1 Like
DaveJ
(Dave)
19 October 2022 20:44
6
I get the same, never go into the screen though tbf, so no idea what I’ve got linked to it
Ordog
((╯°□°)╯︵ ┻━┻)
19 October 2022 20:51
7
I have flux linked. Maybe that’s it
DaveJ
(Dave)
19 October 2022 20:52
8
I used them at some point, so yeah mine will still be there, I don’t think I’ve anything else.
Muckypaws
(Simon Rose)
19 October 2022 20:54
9
Yes. I am a flux user. That was why I was trying to get to the linked apps to remove flux.
Not working here either on iOS and yes I was a flux user
Maybe I can debug other issues for Monzo now that I’ve solved this one?
1 Like
Did you accidentally delete your solution? I can’t find it and I get this error too.
N26throwaway:
solution
No solution, just identified the cause.
1 Like
AlanDoe
(Alan )
20 October 2022 10:01
16
Raised this with our teams - as soon as I’ve got an update I’ll jump back in here
1 Like
AlanDoe
(Alan )
20 October 2022 11:08
18
Issue should now be fixed - can we get people double check?
Muckypaws
(Simon Rose)
20 October 2022 11:23
19
Yup. Fixed for me. Kudos to Monzo for fixing it so quickly and thanks for escalating it @AlanDoe .
2 Likes