Serious speed issues with ID Mobile

Ported my number across from EE to ID today, and had the SMS to say it is complete.
However, the EE sim card is still active ( maybe it will cancel in a few days )

AND. The ID Mobile speeds are dreadful. Sometimes I get less than 1Megabit per second. Any ideas ? Phone is a iPhone 11 and with EE my speeds were always above 50megabit.

ID have good coverage in my area for 4G according to their checker




Thanks for that. It’s a difficult one because my ID simcard is part of my iPhone 11 contract, so switching provider and leaving ID is not an option, unless I take out a sim-only deal with EE, again, and then port the number back to them. Looks like GiffGaff do monthly rolling plans, so that would be a better option than being tied in with EE

What a nightmare :exploding_head:

I don’t need ridiculously fast, but when it’s that slow I cannot even browse YouTube and get speeds of less than 1megabit then that’s awful.

I’m trying to contact ID via live chat but it keeps asking me automated questions and is going round in circles

This will be moved to the mobile topic eventually but I can answer.

Number transfers can take the full day, even if both or the new sim seem to work, the old sim should disconnect by end of day, usually 9pm latest.

Wouldn’t worry about it.

As for ID not being as quick, this is area dependent, your area is either congested (loads of people connecting to the same mast) or you’re rural and connected to low band 20 (800mhz) which covers distance but not really high speed.

Always worth getting a pay and go sim of the network you’re looking to move to and test it first.

ID runs on Three, along with Smarty,

Spusu, Lyca run with EE,

Lebara, Voxi with Vodafone,

Tesco, Sky, giffgaff with O2.

Network setups vary across each network and unlike past times, configuration can vary significantly.

If you’ve entered contract with ID you should be able to cancel within the first 14 days.

Also only worth checking the network when you’re out and about not at home where WiFi is available (most networks provide WiFi calling for this reason).


Thanks for the useful info :slight_smile:

I’ve been in the contract for about 8 months now, and it is a 24month contract.
IF I were to get another sim card as suggested, is it possible to port the number across ( from ID to another provider ) and still stay in the contract with ID for the remainder? MY understanding is that if you port across, then the existing provider automatically terminates the contract.

I would try and speak to someone at ID but it seems impossible to get through to a human


Also, the NVMO’s have been having issues today, so it may just be a today issue

About 12 noon, I lost data access on Voxi (Vodafone) and Lyca (EE)

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Once you port a number out, that agreement ends so you’d be liable for the remainder of the contract.

It is peak time for networks (work and school kick out), if it performs much better from 8pm - 7am then it’s usually local congestion (people usually home through the night on WiFi).

If it’s naff all the time then that’s just the level of coverage available.

You can check Coverage Checker | Check Coverage and Signal in Your Area | EE to see if any issues (EE and Three historically share the same sites, so if work or issues occur here, it’ll likely impact the Three network too), or Network Status Checker - check your signal and get support | Support | Three but it’s never usually as transparent.


Not quite understanding what’s going on here. Why did you port your number to a network you’ve been using for 8 months and is so slow?

I took out a sim-free contract a few years ago with EE for my cheap samsung phone.

About 8 months before this contract finished I decided to sell the Samsung and get an iPhone with ID as the price was very very good for a 24month contract.

So I put the EE sim card in the iPhone when I bought it ( 8 months ago ) with the intention of seeing off the sim-only contract ( with EE ) until it expired ( this month ), then switch over to the ID sim card which I had lying around so I’m not paying EE AND ID money, just ID

I never tried the ID sim-card in my phone before I cancelled EE, to see what the speeds were like. Big mistake it seems.

I have only tried the data at my home, I will see what it’s like in other areas before taking any potential action.
Also I would highly recommend to stay away from ID as it seems impossible to speak to someone in person. On their website tried to see what the early termination fee would be, but low and behold the " cancel my contract " section does not work, even though the rest of their site does.


I’m on id mobile have been for many years.

I’m getting this currently but I’m in a poor 4G area.

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Thanks for the input.

To be fair I mainly use my phone for WhatsApp, Facebook, Monzo, Gmail and browsing forums. All of which seem fine still, so will probably suffice. Still expected better speeds in 2024 but I’m not a heavy phone user at all so I’ll probably be ok :smiley:

Will keep an eye on it over the next few days, but providing I’m getting at least 1megabit, and phone signal everywhere it will do the job for me

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iPhone 11 does not have 5G connectivity… they offer good 5g coverage with speeds better than EE. Do not touch Three/id unless your phone supports 5g

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I found Three to be dreadful, Lebara (Vodafone) gets me over 70mb.

Yep you are right it is congestion.
This morning at 530am I was getting 48MB down, now closer to 7am I’m getting about 18mb down. Assume this will get worse during the day. Least that explains it.
At family members house, speed is better.

Curious to know, why do some networks have more congestion than others? I thought they all use the same masts

They can share masts but each have their own panel consisting of their own equipment, bandwidth (backhaul aka broadband), and frequency.

If you have a look at this, you’ll see each network has their own share in frequencies, EE has the most in 4G so their customer base vs available frequency means they generally offer the better connectivity because there’s more room for more people.

Then you get say O2 who have plenty of frequency but haven’t rolled it out on every mast and relies on the low band 20 and has done for years (slowly rolling out more bands).

Each network also has variable amounts of customers so even if they did all have equal levels of frequency, O2 with 17 million customers and Vodafone with 9 million, you could guess Vodafone customers would have the better experience because there’s more availability to get on the network.

Three has limited 4G bands, but do have the most 5G.

5G fixes the issues 4G has at present, as the frequency is higher, and handles far more connections than 4G.


As I like trying out new technology I realised my iPhone supports eSims. And was considering using either Lyca or Spusu solely just for data as a second sim. They both use EE but which one is better do you think ? Thanks

Going directly with EE is an option but only if lyca or spusu are no good

You can grab Lyca deals fairly cheap on money saving expert or uswitch, unsure of Spusu.

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I absolutely love three’s 5G from the bottom of my heart!

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Just got myself an eSim from Lyca, very impressed.
Just tested iD and got 10MB. With Lyca im consistently getting above 58mb and sometimes as high as 110 which is really good. Ping is higher on Speedtest though

Will keep an eye on it, but so far so good. Only £2.50 for 15gb of data

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Three 5G is amazing but their limited 4G lets them down.

Three have 100-140mhz of 5G which allows perfection.

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