Correct. Thatās what any sensible organisation does in those circumstances.
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I think the point being made was that other companies faced those same circumstances and still released features.
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Iāve said several times that monzo need to be a better bank* and getting the fundamentals right - with projects such as this - is absolutely worth doing.
If the Wirecard debacle has taught us anything, itās that monzo are right to reduce their dependence on 3rd parties.
That said, Iām inclined to agree the pace of development has slowed down in the last 12 months, and monzo now have some catching up to do with the competition.
* a bank you can depend on not to freeze your account or block legitimate transactions, a bank where your sort code doesnāt get rejected by shops/suppliers, a bank where you can pay in cash or cheques easily, a bank you can get in touch with easilyā¦ a bank where you donāt also have to keep an account with a ālegacyā bank just in case
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Exactly this.
Monzo arenāt in a bubble. If you arenāt innovating and releasing features, youāre going backwards.
I forgot to add Lumio and Snoop. Both apps that have been super productive and releasing new features during lockdown.
To me it seems Monzo have managed this period poorly. Itās not wrong to make comparisons. Itās also possible to be a supporter or Monzo but critical of aspects. Not everything has to be an absolute opinion.
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I think quarterly reviews would maybe be a good idea.
Im sure the teams do sprint retros of some sorts. You can make processes better unless you review the pros and cons.
Maybe this is something @AlanDoe you could incorporate back into the community? Used to love the monthly updates and i think there was quarterly updates also? The previous quarter in review kind of updates would be a happy medium i think.
I know now that the bank is bigger and there is more red tape etc. but i think it would be a good exercise to put something out there. Things like the BACS change could also be highlighted in things like this where its not wholly obvious what benefit this has to monzo/users.
At one point they were publishing goals but guess those days are gone sadly
Do you think it would be wise to launch features when a lot if COps were on furlough?
Every new thing sees a spike in waiting times. If you introduce them when times are longer due to less COps available it wouldnāt be good
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Yes I do.
Nearly every other business has handled this by simply explaining that wait times may be longer. That has been widely accepted by users.
Think apart from Revolut all the companies you mentioned are account aggregators so fast customer service isnāt really an issue if something isnāt working. You donāt want to wait days for an initial reply with your bank
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Iāll add Chip and Freetrade to those companies I have experience of too, during lockdown. Replies havenāt been affected, they proactively explained there may be delays, and have released new features.
You have your opinion, but you should consider that perhaps the management team have been too conservative during this period or had poor management in place.
Sure, itās a possibility but thereās no evidence either way at the moment. If itās being too conservative or poor management then itāll be months til anything new is announced. However it could be that theyāve used the time to firm up existing processes like the work on BACS and international payments which will be beneficial in the long term
ITāS ALL STARTING TO COME TOGETHER NOW!
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Monzo have even stopped updating their shareholders of developments on a regular basis - the Loop investor email is now only annual.
Thatās very poor for a firm which has so many crowdfunding investors.
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Personally, I think bolstering their current offering (better customer service, having a telephone number that actually works, better cheque processing and as previously mentioned being a bank you can depend on) should be more of a priority than adding new features. Monzo are failing in some basic areas.
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What is monzos current credit score to get a overdraft with you, and IE do you have a set score
Why has @lpoolrob post been hidden. 
I havenāt been following for a while has Monzo put out any kind of update about anything? Not specifically about credit score, just anything.
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Nothing beyond mentioning the existence of a new team thatās been tasked with cleaning up all the little annoyances in the app. I canāt remember which thread they popped up in.
Exciting stuff, Iām sure youāll agree.
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I doubt that they have a set score and it is based on other factors too.
They wonāt tell you what the criteria is (no bank will) so that people donāt game the system. However, if you look in app it now tells you a rough reason why you might be declined 
No idea, someone too trigger happy it seems
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Someone so busy being offended they didnāt bother to learn the definition of offensive.
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