The latest Android update features a revamped Help screen, including a smart search bar powered by machine learning 
Product manager @Jami explains https://monzo.com/blog/2017/09/27/android-help-search/
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Have had a play with this, and itâs pretty good on the whole for most queries.
There are a few I tried which didnât give optimal results, such as:
- âMy cardâs been stolenâ - which suggests topics for lost/damaged, which isnât quite the same (though the advice to freeze the card should be similar).
- âI donât recognise this transactionâ - should include information on unauthorised/fraudulent transactions as well as e.g. active card checks
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âHow do I change my home address?â - Not currently implemented as described in Android (fixed at feature parity~)
âWhat are the fees to use the card?â - The fee has been removed, article does not reflect this
"How does location-based security work?" - Does not actually describe how the security or your location is usedâŚ
It would be nice in future if the help had shortcuts to the feature e.g. âTap here to open the limits screenâ
Shortcuts are planned and will likely appear in a future releaseâŚ
Also, Iâll make sure someone takes a look at that content. Thanks for the feedback!
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The Chat is much harder to find now. It ought to be in the first menu of help, not tucked away out of sight at the bottom, several swipes away. Even when you get there, itâs called
I STILL NEED HELP
and not âchatâ or something more understandable.
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they made it harder to reduce the number of chats they have to deal with 
Cancelling a lost or stolen card has always been hard to find.
âFreeze card temporarilyâ doesnât sound urgent.
There should be something called, say, âBlock card nowâ.