Think they’ve been having a few issues today. I have a direct debit tomorrow that normally appears in grey by 9am but it didn’t appear until around noon today.
(Support didn’t really engage with the problem - instead they passed me to the customer advocacy team because I suggested that removing the chat button wasn’t helpful).
I wonder if some part of the tech stack has had a slight hiccup and the person who knows it best has been furloughed. I’m sure Monzo have been quicker to act in the past when similar situations have arisen.
Granted, they might be acting quicker behind the scenes but we don’t know about it because the staff member who’d be acting as the link between the engineering team and the public is furlouged, so no updates on the forum (and maybe not a post-fix blog writeup).
I’ve also got a standing order going out today and as yet it’s still not showing in the feed at all, DDs are sat showing waiting to be processed, suppose I’ll see what’s happened when I wake up in a few hours
My pension has not arrived today, due first of every month, so all my SOs have been declined due to insufficient funds!!!
What the hell is going on?
Few phone calls due today now!
At least my £18.20 worth of direct debits went through as just enough in to cover them.
My pension pay slip states it has been paid by BACS on 01/05/2020!
UPDATE: Pension payment issue is at sender’s end,despite payslip.
Scheduled payments to pots have now been paid as just enough in account to cover those small deposits.
My direct debits due today have been collected but my schedule standing order that should have left my monzo account has not been paid which is worrying. Reluctant to make it manually in case it is still made later (this is exactly what happened last month on 1st April) although it was 06.05am when it left my monzo account instead of early hours after midnight). Super annoying as that standing order covers mortgage and other household bills.
Have raised a chat support request.