So, the other day I had ordered something online. Then I received a text messages to say change your delivery date. Me being me I thought “oh its the bank holiday weekend, they may not be able to deliver my parcel on sunday, seems I have to reschedule”.
I had clicked the link I received on a text message and rescheduled my delivery, then it asked to pay £1.99 for a rescheduled delivery which I found weird at the time, but did not question it thinking maybe its due to the bank holiday.
3 days later I get a call from someone acting as Monzo bank saying someone has tried to open loans on my name, I was panicking thinking my credit score is gonna go bad, I have been trying so hard to make my credit go good. This scammer was so clever they manipulated me! Into turning my over draft limit on
They made me get an overdrawn. I suffer with depression as it is I have hardly any money anyway and for all my wages to just go a day after I get payed is so silly.
I dont know why monzo needs to freeze my card. They gave me a new card and refunded my money but I can’t use it to make any payments I can’t even take money out of a cash machine!
It has been 8 days they are still investigating and I am a victim and haven’t had any luck yet.
Does anyone know how long they take to investigate?
Its a really traumatic experience I am going through so much bad mental health issues due to this. I cant imagine how others feel when they go through this. I hope these scammers never make a living out of how they steal peoples dreams! I was so happy I had gotten payed ready to sort everything out for the month and they took it away from me!
My new card arrived, I activated it. When I had activated it, I wanted to use the card to purchase something online which was to pay for my council tax it had declined. I tried again to process the payment then it declined again.
I then decided let me try to transfer money to my friend see if a transfer would work, but it doesn’t work it just pops up saying “unable to send payment. Sorry there was a problem sending the money. Please try again in a minute.” I have tried to get it work everyday and it doesn’t work.
I asked Monzo and Monzo said my card is frozen as they are still investigating.
So, I got my refund, my new card arrived and I activated, but Monzo has frozen my card and I cannot access my money
I’m so sorry to hear what has happened with this whole situation. I completely understand how stressful this can be. It leads to you needing to be super careful all the time because people can easily fall victim to these kinds of scams especially as there is no payment made on your account for the £2 so you don’t think anything of it.
I don’t work in fraud or customer support (anymore) but could you try doing a PIN recovery in app? I think what might have happened is we sent you a card with a new PIN (which is common in cases when we think your PIN might have been compromised) so once you activated your card you might have accidentally entered the wrong PIN a few too many times.
If you are still having issues reach out to a member of customer support and they will be able to look into what is happening on your account
Tiny shout out to a new feature that we just launched that should help you if you ever get a call from “Monzo” again here
