Scam warning!

Hi Simon - they contacted me again today! I’m afraid I laughed at them for a good minute until they hung up.


I would find this useful but, How does this work for ex directory numbers much of my family and work use ex directory landlines, so when the call me it comes up as an unknown or private number even though their numbers are saved, does this feature recognise this or would they forever be getting sent to answer phone.

From what i can tell - every unknown called ID (“no called ID” and/or not in your contacts) the OS will send it to voicemail.

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Many thanks. It would be no good for me then.

This would be what I’d be expecting. It’d make the most sense and avoid sharing of details. It also falls back to biometrics on the phone!

Share some more info to help others out.
Was it from the UK ? What was the phone number they called off?

I’m always getting automated machines call me but the call gets disconnected if i answer and dont say anything. Thats one way to tell if its a nuisance call

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Afraid the first time they faked monzos official number (as stated in the post)
Second time was just an unknown number!

The way I try and screen calls that ‘might’ be genuine are to give security details that are slightly wrong - e.g. reverse date and month of birth or a different door number for my street address.

That way, if they carry on, you know it’s not genuine and they don’t have any of your correct details either.

If they say that’s not correct and ask something else, it makes me a little more likely to believe it is actually The Bank or whoever they say they are on the phone.

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I’ve also had this happen to me today I was almost convinced till I got a Google notification saying a device is trying to access my Google account and I blocked it.

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According to this
Call clearing is down to 2 seconds to combat the fraudsters keeping the line open while you call your bank.


:+1: good news. Now they just need to sort the whole number spoofing thing, but I imagine that’s a lot more difficult.


In the US carriers are doing cross verification.

For example if I on T-Mobile get a call from 910-555-1212 T-Mobile goes to the provider for 910-555-1212 to ask if this number is currently calling me. If not, it is spoofed and blocked.

Seems to be just a T-Mobile - AT&T thing at the moment, but the main issue is spoofing businesses of which the vast majority won’t be using a mainstream carrier but a specialist VoIP provider, and will give a false sense of security if most calls have been verified but these small providers haven’t and people rely on it.

Is there a way of seeing in real time if the number has been verified?

Hi All, thanks for raising this topic so I could easily relate to one of the call I received today asking me for details like it is mentioned and they also started the call saying that there are some transactions happened in my card that have been blocked by Monzo and they wanted to confirm that those were not original.

  1. They sound so original and assuring.
  2. The number they are calling from are same as Monzo customer care and they can even send text!

Best way is to ignore such calls and inform in the application immediately.
Also FREEZE your card immediately!

not sure why you would need to freeze your card , if they had the ability to take funds from your account without the information they were asking for wouldn’t they just take it before the freezing and the additional information they ask for ??

having said that if the freezing of your card makes you feel better… go for it .


Glad I could be of help!!! Sad to know that they’re still attempting it.

If “my bank” calls me, I always take the person’s name and call the bank back on their online banking number.

…and has it ever turned out that the original call was bogus?

Yup! As stated in the original post - I checked with Monzo customer support as soon as I hung up from the first call.

Yes - but yours was obvious - I mean calling you “Sir” all the time was the giveaway! I was really asking @Porpoise1954 on their experience to date. Banks usually have a very good system for proving it’s them - and usually you know exactly why they are ‘cold calling’ you i.e. you’ve have an open query/complaint. The rules are always the same in any case - never give out a PIN or a password; never give your bank card to a courier (or anyone) that turns up at the door; don’t give out OTPs and don’t agree to move mountains of cash into a ‘safe’ account… I mean it all sounds obvious when you say it out loud, right??