The pots on my joint account have completely disappeared - no relevant transactions are showns in the app (i.e. it doesn’t look the money was stolen) and I am able to create new pots, but cannot see my existing pots at all.
I understand this has happened to other people in the past due to a bug, but I’m not seeing anyone else complaining about this right now. I have sent a message in the in-app chat but haven’t gotten a reply yet.
Is anyone else experiencing this? Honestly it’s very discouraging, I know the pots are protected by FSCS but I really hope I don’t have to go through a lot of processes to recover my money.
That’s all it was, a display bug. Your money will be safe I’m sure.
Try removing the app, restart your phone and reinstall
Could they have been hidden inadvertently?
If you click your profile picture and then the pencil are they there?
My pots for joint account disappeared too. But not all of them - 3 out of 4. What is happening and if it’s a bug, when will they be brought back?
No they’re not user-hidden, can’t seem them whatsoever. Also the same thing is happening on my wife’s phone (the other owner of the joint account).
Not sure if related, but I just went into the app and my Personal pots (I don’t have a joint account) have just changed order…? I definitely didn’t do that.
Edit: Also, the EDIT button on the overview (I’m on Android) has gone, and it’s now a pencil (edit icon) in top right next to the cog.
This actually worked! Thanks!
My pots have returned to their original order.