Just closed and opened a new Edge Saver, so that’s covered.
Sae that message a few days ago
1 Like
Is there a reason why Santander haven’t updated the 123 mini account to Edge Mini? Seems odd that this isn’t some quick change of account name, same as they did with the Edge Student account.
In the grand scheme of it, it really doesn’t matter, but you’d think they’d want a unified Edge brand and move away from 123.
Worked fine for me yesterday.
Never had any issues at all.
Everything has been working perfectly for me.
If they had been abusing then fair enough.
That was a quick turnaround of events.
It goes down to assumed intent.
If you walk into a bank with guns out, then leave without taking any money, would that not warrant consequence?
The banking industry isn’t a gaming platform.
Play with fire and all that.
1 Like
Santander Edge saver now down to 6%/4.5% for new accounts. I don’t know if this will eventually apply to existing accounts as well.
Closed and reopened mine last month, so currently 7% still, for up to 11 more months 
1 Like
I just asked on Facebook and for once they seemed confident that 7% isn’t changing anytime soon but who really knows what they’ll end up doing
Issue 1 will stay at 7%.
1 Like
Never been with Co-Op, but Santander has been nothing but brilliant for me. Literally never had an issue with them. But obviously, people’s experiences with banks will all be unique.
3 Likes
Individual experiences will always vary greatly. Every bank has some customers who love them, and some who hate them.
2 Likes
Same for me.
I’m currently in a fairly major disagreement with Santander about an aspect of service my wife and I received in branch. It’s currently with the FOS.
I won’t be offering them my business in future as things stand but I’m happy to continue taking ~£15/month off them via 123 Lite (ensuring my balance remains zero unless a direct debit is imminent) and the Edge Credit Card (ensuring I spend exactly £750, not a penny more, and settle the bill as a debit card payment at the end of the payment window to boot).
2 Likes
I’ve received really bad customer service from Santander too. I was placed on hold for two hours, and then they hung up on me. I closed all of my accounts in the end. Several of my friends and family have had similar bad experiences.
1 Like
And I probably had the best experience ever calling Santander. Picked up straight away and was dealt with quickly.
First Direct on the other hand took forever for them to pick up, but that will be different from what most people would say.
Then I have my slight hatred of Nationwide 
most people would think I am mad for that
2 Likes
I think the point you’re making is that anecdotal experiences shared here might not be representative of the average experience?
But if you look at the independent service quality survey results on Santander’s own website, then they rank near the bottom.
They’re also near the bottom of the Which? rankings, which is based on surveys of thousands of people.
I think it justifiable to say that Santander have poor customer service.
1 Like
Santander is more in the middle (of the independent quality survey) so it makes sense that some will have good experience and some will have bad, like all banks. I wouldn’t say being in the middle would automatically mean they have poor customer servive. I wouldn’t say being bottom would either. I wasn’t particularly impressed with Starling Bank either when contacting them, yet they are right near the top. The survey doesn’t mean everyone will have good or bad experiences with a particular bank.
And I’m aware more people may have issues with Santander compared to some other banks. I’m not trying to say they are perfect.
1 Like
And the complete opposite with me. Many of the people I know from uni bank with them and most essentially have no issue with them.
Just think it’s similar with all banks. Some people have good experiences, others don’t. Different banks will have these to different extents, but there will be no bank that is always good and no bank that is always bad.
2 Likes
17th out of 21 banks on the Which survey isn’t the middle, in my opinion.
It feels like you have discounted the anecdotal evidence of other users here. And if you don’t feel that independent surveys are representative of customer service, then what yard stick do you use to measure it?
Is it possible that you’re overly invested in Santander, because they’re your current bank, and so you almost want them to be a better choice than they actually are? A bit like buyers remorse. I have been guilty of that in the past.
1 Like