Secondly, they have updated the imagery and layout on most of their website. I think these changes do help the website look a lot modern. They just need to update online banking next!
I tried to open a barclays account, my ID step failed so they asked me to go into branch. Ok, cool. Did that. Waited 40 minutes, they told me “you need to call up to make an appointment”. Ok, cool.
2 hours waiting on the phone and I finally got through to a human.
“The next available appointment is on the 23rd of November”
I just gave up, I am not waiting a month and a half to show someone my driving license
Except I rather suspect that Santander won’t increase the rate on this account for quite a while, yet we’re expecting the Bank of England to increase rates again soon, so Zopa et al may well catch up (or overtake) pretty shortly.