Essentially all I need is to be able to register. I have all the information with me now, I just need some login username. Give me that and let me register at home, sending it in the post achieves nothing.
As for leaving things, I could leave my card and PIN in a bag. People being careless shouldn’t stop those who aren’t.
The point more was that I was fully secure to do anything there and then sat in that branch including transferring money from an old account into my Monzo account. If they had any doubts about my identity they wouldn’t have let me do that.
For everything I’ve needed, Santander has been really good. Sure the app isn’t perfect, but their online banking is pretty good to use when I’ve needed it, even if it looks outdated. The customer service has also been fast and helpful when I’ve contacted them.
With the cashback on most of our bills, then groceries, TfL, and the interest on the account and savings I’m definitely coming on top of the fee by a good margin.
People have moved savings accounts for far less; the few direct debits I have would take an hour at most to change over.
Nationwide clearly has the worse app. Santander’s actually has some features beyond the basics.
The online banking looks old fashioned but it works well. Never struggled to use it. In fact, I do sometime struggle with the more modern ones because features tend to be all over the place and not clearly labelled
And it seems the Santander Pilot has been closed. They’ve told me to delete the upon when I opened it.
For those concerned about the speed of the app, I think this must be something they are aware of because it did get better over time. Even something like typing the amount I want to transfer was slow before, but was perfect in the last update. The app as a whole seemed like a good enough speed imo with the last update.
It seems that it will be gradually launched over the coming weeks. I assume a rollout similar to Nationwide were people will get it at different times.
I’ve been with Santander since 2020 and have no intension of leaving. It doesn’t have the best app or website, but I’ve never had a problem with doing what I’ve been wanting to do. Nothing has ever gone wrong.
I agree about the customer service. Obviously some people will have had a different experience, but the fraud guy I spoke to was really friendly and was probably the best over the phone customer service I’ve ever had
The only slight irk is that the Edge account has the 7% savings account but the Edge Up does not (I’m assuming due to the interest rate on your balance) which means a little mental arithmetic as to which account works best in the long term (given the 7% saver is reducing soon). It would have been preferable (and I think is the more obvious option) for the more expensive account to have all of the features of the lower account.
I think the Ant and Dec humour doesn’t quite fit the bank but I cant see why it would stop someone from looking at whether the bank would be right for them.
I’ve found the app ok, I know there are better apps out there but it’s easy to use, clear and not overloaded with information. Plus the support is very good.