I hear you with Yodel, and I raise you Hermes.
They’ll throw it in the garden and run.
Then you get an email saying your package was signed for by 
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Yep. My parcel never arrived. “It was left with a neighbour.”
Checked all the neighbours; no parcel.
“Which neighbour?”
“Dunno.”
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Post is here w00t
Yeah, but not necessarily your garden 
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hello
i order 2 time for my bank card but didnt arrive.i dont know what am i do?
Contact Monzo in app and they can verify your details etc
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I live in London, during this Covid time I have never had a problem with Royal Mail.
Only once was a parcel late by one day, I don’t think everything can be blamed on Covid.
But that’s the problem isn’t it? We don’t choose to use them. We pay for P&P then a little while later find out that it’s these clowns attempting the delivery.
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I’ve had some issues with Royal Mail parcels, but not to the extent you have had.
The bottom line for yo as a customer, though, is that legally, it is the retailer who his responsible for ensuring that the goods arrive in good condition and in the timeframe they advertise. I always contact the retailer whenever I have delivery issues. The retailer can recover the cost of the lost package from RM, sometimes you might end up with two orders, but usually the retailer isn’t bothered because RM have effectively paid for it.
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Maybe they just don’t like you, oh him again let’s just throw this parcel. Only ever had an issue once with DPD when a relief driver attempted to deliver a laptop.
Got a notification saying I wasn’t in, I’m sat at home and no one’s been, looked at tracking it’s a photo of someone else’s house on another street. Despite all the evidence and also customer services tracking his pad to the wrong street and them also using Google streetview to prove he’d been to the wrong house he refused to come back with the parcel still claiming I didn’t come to the door. 
All ended well they upgraded the delivery to a Saturday delivery and I got it from my usual driver
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Royal Mail are so unpredictable at the moment.
I had to post the originals of some documents to the government, so I sent them signed for 24 hours. It took Royal Mail a week to deliver, yet when they were posted back they arrived within 24 hours.
I posted another item signed for on Monday, it hasn’t even registered in the system properly yet so I’ve got no idea when that’s going to be delivered. I’ve had other items due to be delivered to me delayed by about a week. I had The AA randomly bill my account after years of not having a membership… Apparently they sent a letter telling me it was going to happen, it still hasn’t arrived.
I get there’s a pandemic on and everything, but why are DPD, Yodel, Hermes, Amazon Logistics etc. all able to handle the increased demand, whilst Royal Mail seem to be falling to pieces?
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In my experience, you can cross Hermes off that list.
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And Yodel.
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I’ve always found DPD pretty atrocious too at times of increased demand, but I appreciate that so much depends on local hubs so what works well for one person in one part of the country may be a disaster for another in another.
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Yeah I think that’s the key here. Apart from that one time they didn’t unload the trailer with my parcel on it and sent the truck back up to the north meaning my parcel was lost forever, I haven’t had a single problem with DPD, and I really like the way you get an accurate 1 hour delivery slot with proper tracking.
As for the others… I always slate Hermes, but in reality I haven’t had a single problem with them. It’s just luck of the draw what time they turn up at your door.
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They’ve gotten really slow in the last week or two. I think Black Friday madness has kicked in. I dropped off a passport to be returned for renewal ten days ago, the tracking code was scanned at the Royal Mail depot I left it at, then no more updates, then on the tenth day - the day I’d be eligible for a refund and claiming for any loss - it has reappeared in the mail system and is to be delivered tomorrow.
Give it a few more days. After ten days the sender can claim for the item (they can only claim whatever the item cost them, so the wholesale price if its a retailer) and replace or resend to you. Don’t let them tell you that it’s something you have to chase up Royal Mail for.
Some fun facts for you from our experience - of the thousands of items our family business dispatches each week, we’re regularly on around a 3% loss rate with Royal Mail. Each and everyone one is reported to Royal mail and nothing seems to get done about it - although recently they’ve started double checking with the recipients as they’re concerned we might be making fraudulent claims, because of how many we report. Our loss reports briefly increased to around 6% (a) at the start of lockdown, and (b) over the Bank Holidays during lockdown.
We were shown a photo of the local sorting office, where they’d decided to operate a first-in-last-out system for the cages of mail. Until they cleared the backlog at the front, the mail at the back wasn’t going anywhere.
Which leads me onto this…
This isn’t always true. Royal Mail regularly attempt to get us to upgrade to a business account, citing that we can use their apis and access cheaper rates, etc etc. The trade off? You aren’t entitled to any compensation for the loss or damage of items in transit, which means they benefit by not having to spend time investigating a high volume of complaints.
I think this is why they think we submit a higher number of complaints “compared to other businesses” because other businesses don’t bother going down the full claim route, because they get no compensation for quite a lot of investment (filling out the claim form, printing a copy of invoice and any email correspondence, along with proof of refund or replacement).
Does the cost saving outweigh the loss reports? Absolutely not - because highstreet Royal Mail prices don’t attract VAT whereas the business rates do. If you aren’t a VAT registered business it works out more expensive, for a service that isn’t insured as standard.
As I mentioned before, Royal Mail are now contacting customers to confirm none delivery and if you state you’ve received both items (or even one of the items), the claim is then rejected.
… And then this remains another issue with them. RM tell customers this but reject any claims we make if they’re submitted any earlier than 18 days from the date of dispatch. In total, a full claim can take around 1 to 2 months - and if the claim is then rejected, because you find out a customer was lying to you (and told RM when they contacted them, that both have arrived) you’re left with a warning from Royal Mail about fraudulent claims being a criminal offence, no compensation, and a missing item of stock.
To actually sing their praises - for all their faults - Hermes have been our saving grace this year. We opened an account with them at the start of lockdown to handle all of our bulkier items. We’ve shipped a good portion of orders with them and I can count on one hand the number if issues we’ve had, for a cost that is considerably less than Royal Mail parcels, business or otherwise!
For that price, we also get a delivery photo and the GPS location of delivery to help with any claims. Royal Mail? Nothing. We can pay £1 for a signature, which wasn’t always collected in pre-covid times, and now just says “CV19”, or use their 2D barcode system which often results in items being scanned at the delivery office and not the doorstep, so no proof of delivery.
Having those photos from Hermes has meant I’ve successfully triaged attempted fraudulent claims - I’m amazed at how many customers suddenly recognise their own socks in the photo and go “oh, I remember where I put it”/“my husband hid it”/“my daughter didn’t know what it was”.
I’ll admit that unlike many retailers, we actively monitor the tracking and when anything is none standard (delays etc), we fire over a message to be a bit proactive and ensure there’s no issues we should be concerned with.
Of the 9 claims we’ve made, we’ve had a response within 48 hours and compensation paid for a replacement to be sent to customers. All of that is accessible in a nice Web interface, compared to Royal Mail who rely on you posting claim forms (singularly) via the network you’re complaining about - the irony of these forms sometimes getting lost, isn’t lost on me.
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The 1 out of 4 from a specific retailer that arrived, do you remember if the delivery address format or label was misprinted or not standard?
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Corona is affecting them now in certain areas
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