Royal Bank of Scotland (RBS) Chat


seems they changing the benefits for Premier Reward Black

Looks the same as before? I think that’s just a standard annual “just clearly pointing out what you’re getting so we’re not later accused of mis-selling a product” letter

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My app has finally got the refreshed design.

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Ooh yes mine too.

No update here yet but I’m NatWest not RBS. Not sure if that makes a difference.

Isn’t updated for me in NatWest yet.

Same here with the new design (again RBS)

I don’t hate it but don’t love it. The other accounts are now 2 taps away as it switched which one is visible on the first tap.

They say it’s to save space, but it fit all 4 on one screen before so :thinking: If the space saving only really applies to people with >= 5 accounts that can’t be very many.

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For context, here’s NatWest

Plenty of space for 2 more to show here. So it’s always been able to fit 4. And I have a regular sized iPhone 15 Pro, so not even the largest display. And they’d all be accessible with a single tap.

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I can’t say I’m a fan. Everything looks too close together and I sometimes struggle to focus on what I’m wanting to see. For accessibility I think it’s a step back. In my example I have 7 “accounts” and I still can’t see the rewards tab and have to scroll down. I can see everything if I move down slightly with the approval section out of view.

The cleaner look before was better. Two taps to enter what was before only once is annoying. The shortcuts don’t really add any benefits. I don’t need a quick way to payments. There is a separate section for this which gives me a complete overview.

Frees up space only to advertise. I’ve disabled that so I only see my accounts


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The other issue I have with this design is the “Select Account” text.

I know that is the name of the actual account but the first time I saw it, I literally thought it was to select the account…

I’m probably late to the party but noticed my Child & Co is now a select account with a different sort code and account number. I’ve not has any information sent about this - and my payments to & from the original details still and have been working. Odd not to even get an email

You don’t have more than one account with them? Mine still has the 15-80-00 sort code.

Never heard of any bank changing the sort code and account number before, didn’t realise that was even possible.

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My Child & Co account is still exactly the same, although it does say Select Account in the account listing. The Select account is their standard fee-free account so maybe it always called it that.

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I think it has always displayed as that when you went into one of the inner menus. Can’t actually remember if it always showed the account name on the homepage, but it’s definitely always been referred to as a Select account somewhere.

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Can anyone provide me with the link to get a Drummonds account please :relieved_face:

Sadly. Wonder if anyone will find another way.

Try it. You need to use it on working day between 9am and 9pm. I’m not sure that the person who reported it not working did that I.e. it may still work.

Just me that thinks the Drummonds card is horrible?

The C&Co one is alright but I wouldn’t go to the effort

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Maybe it’s more the Apple Pay image but the gradient and drop shadow look straight out of 2006