Continuing the discussion from Chase UK Chat (Part 1) - #10259 by PaulUK.
Previous discussions:
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Yeah, it told me it hit 10,000 replies and so was closing part 1
I can think of three. Chase, starling, and card design.
Mulitple threads about the changes to cashback on the MSE forum.
All pretty much saying the same thing though.
MSE have even turned it into a news article 
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https://www.moneysavingexpert.com/news/2025/03/chase-slashes-cashback/
Aha. Didn’t clock the relevance of the capital C on Community when I first read it.
Just visited said forum and saw your comment. Let’s see what response it gets 
Agree. Don’t think their staff engage with the community at all tbh
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Imagine if you single handedly managed to get Chase to revert.
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I could see a bit of an exodus to the RBS/NatWest reward accounts over this. At least they pay you £3/month alongside a very similar range of things on the 1%, and 0.25% on everything else.
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I was planning on a Chase UK Account but not anymore!
Did people really get the full £15? And if you did, surely you still get a decent portion of that for food/fuel etc?
If you were spending £1500 a month and most of that wasn’t living costs, you really don’t need to worry about losing a tenner!
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I never received £15 cashback from Chase.
I did, however, regularly hit £15 cashback from my Santander Edge credit card.
Personally, the changes to the cashback do not faze me tbh. I am not upset over it as I was prepared for its amendment in some form because that is the downwards spiral Chase are progressing atm.
Perhaps I am in a more fortunate position than some in as much as I don’t need to scramble around for the odd pence to boost my income. Yes, I do jump a few hoops each month to attain some of the easier perks in life, such as the Halifax Rewards £5x3, and the Disney+ with ads from Club Lloyds but, in general, I survive quite comfrotably on my pension, at present. Rich though, I am not
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Yeah, I assume the incoming cashback changes will even affect those within the first 12 months of their new account.
I have not investigated that assumption, but I guess the new criteria will apply to newcomers as well as us who were there from day one in the UK.
Pretty much. I changed a lot of my direct debit bills to card payments and hit it that way. I would probably average £13 in reality.
Santander now edges with direct debit cashback and the groceries/transport etc. Chase used to edge as it covered everything and included abroad.
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Obviously this is an individual decision, but I’d rather have 1% in some places (given those places are probably some of your largest regular outgoings) than they dropped it to 0.25% across all categories, or some other reduction (1% across nearly all spending was never sustainable in the long run).
Given it’s a free account you can just use it where it still offers healthy cashback and move other spending elsewhere. With Apple Pay I don’t personally mind having a few different cards.
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This felt inevitable - we all know it’s a loss maker to attract customers. I was more frustrated by the savings rate dropping to 3%.
Having direct debits paid out is convenient and I’m looking at how I structure my finances so the variable direct debits (eg credit cards) get paid on money that is earning okay interest.
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Mine is held in accounts earning at least 1.35% more than Chase offer, and then scheduled to move over to my Chase Savings DD account the last working day before the DD due.
Pence, but it adds up over a year, I guess.
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How do you handle variable payments like credit cards? Do you manually update the scheduled payment value? Or do you mostly avoid spending on those?
Perhaps that’s coming next? It does seem to be a slow rollout mind for new things.
They’ll have to do something, even I don’t really want a chase account back now, it’s hardly market leading away from the cash back change.
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Worryingly, it’s starting to feel a bit like Citibank did before they formally started to close up in the UK. They started by gradually downgrading their services from something that was excellent, to so-so, to closing up shop.
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Basically, statements come in between 13th and 16th of the month, I then create FP for day before DD due date for each from savings account to Chase savings account.
My external savings account gets topped up with my disposable income each month on pay day.
Spreadsheet invaluable.
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