Just had a transaction round up by 18p from £84.57 to £84.75. Whats going on here?

Your expectation doesn’t match current international banking protocols I’m afraid. Simon explained above why what you expect isn’t Monzo’s preferred method.

From what I read he’s just on about why it can’t be applied at a later stage after the amount is known to a past transaction. Which is why I’m saying just don’t attempt the round up at all if theres a slim chance it would ever be the correct amount. I don’t think thats an unreasonable idea but I ful…

The idea (in my mind) is that round ups are supposed to be an “invisible” and passive form of saving, right? For that reason, I’m rarely aware of the exact quantity being rounded up. In fact, I’ve hidden the pot that accumulates round ups for the same reason. The only situation where I can see this…

Yeah its pretty much this, the only people affected by this are the ones wanting the rounding feature to add up, and like seeing whole numbers in their feed. I’d personally rather see it neat and not attempt the round up over the couple pence for foreign transactions.

But surely your suggestion that they shouldn’t do the round up for non-GBP transactions doesn’t resolve the whole balance figure issue?

[image] simonb: however, we’ve yet to be convinced that there is either significant demand or utility in us doing this at the moment. I appreciate this but that goes directly against your lengthy post about empowering users? You can’t say you only try to empower your customers when there’s “…

Well yes if it turned off you would need to manually account either move the extra or moving back from the pot to making a .00 again. In an ideal world they would have added a trigger to do this for you, that when the actual amount is known it makes a separate transfer to the pot unrelated to the o…

[image] anon28680395: You can’t say you only try to empower your customers when there’s “significant demand or utility”. It’s either a fundamental and overarching principle to inform design decisions or it’s not. Establishing significance matters because there isn’t an endless pot of resource…

[image] phildawson: 03 / 01 / 2020 Coin pot transfer £0.78 02 / 01/ 2020 Example £4.00 01 / 01/ 2020 Another £4.22 ($5.56) 01 / 01/ 2020 Example £3.00 You’d still have a non-whole balance for potentially a few days while waiting for the transaction to be settled, if you wer…

[image] phildawson: Well yes if it turned off you would need to manually account either move the extra or moving back from the pot to making a .00 again. It seems that you are after a separate feature more like “hide non whole pound balances” or “move pence to pots”. It’s similar to round ups…

Round up bug?

UK Help

Topic		Replies	Views
Round up your Monzo purchases automatically! News & Updates	140	9608	19 January 2019
Roundup not working properly? Help	26	8211	23 May 2019
✅ Round-Up ‘accelerator’ Done!	67	7914	10 March 2020
Option of cash round ups Help	14	1103	23 August 2019
Round up pots with foreign currency Feedback & Ideas	10	1997	29 June 2019

Round up bug?

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