Reversals now take a week?

[anon95680666]

this ? -

Dispute taking longer than timeframe

I think I’ve mentioned this elsewhere on the community, but if we reverse an authorisation for whatever reason we also set up the process so that we raise a chargeback IF the payment then presents at a later date. This means the customer will no longer see the money refunded and then go back out again, and it’s also the reason we now ask for evidence when reversing an auth so that we can go ahead and raise the chargeback without needing to get back in touch with the customer. It all happens in …