Reopening closed Monzo account


#1

I closed my account in December last year am I able to reopen this or get another account?


Switch to Monzo and Help us Test the Current Account Switch Service
Returning to Monzo
(Andre Borie) #2

I think help@monzo.com would be the best option as you no longer have a way of opening in-app chat. Welcome back by the way!


#3

I will contact them thanks @Rjevski


(Hugh Wells) #4

Hey @gallifreyangirl :wave:

Great to see you back again! :pray:

We can reopen accounts - as @Rjevski said, just fire us an email and we’ll get it all sorted for you :blush:


(Tom ) #5

Hey @gallifreyangirl :wave: Are you able to tell us why you closed it, and why you’ve had a change of heart?


#6

All reopened and have ordered new card. I am thinking of using you again after the shambles of TSB being my bank and still not being able to access it.


#7

Welcome back Gallifreyan Girl. Since you left there has been the addition of Pots which well worth trying out. Plus “Coin Jar” a special pot for automatically rounding up spending and putting the change in a pot for you.


#8

Wellcome back

That’s a big plus point for Monzo if you are allowed to come back again

Not so lucky for individuals that want to return to Starling

It’s a 12 month ban for them or possibly longer. (No actual definitive timeline given by them(Starling) to when one is allowed back).


( surohpotsirhC) #9

I’d argue it’s lucky for them they can’t go back.


(Kevyn) #10

Welcome back!


#11

They ban you for leaving? Hoho!


(Andre Borie) #12

If you close an account there is no way to reopen one at the moment, and apparently there’s a 12 month ban before they will somehow override that and allow you back in (presumably by opening a new account as their software doesn’t support reopening an account).


#13

That sounds marvellous, well done Starling.

Did anyone order the legacy burger with their fin tech?


(Andre Borie) #14

Old habits die hard I guess, someone must’ve ordered their “usual” :joy::joy:


#15

All back up and running again just to had to reorder a new card.


(Andre Borie) #16

I’m curious as to why you went back to Monzo despite giving Starling a try - what’s the feature that made you come back?


#17

@gallifreyangirl

Did you re open your Starling account as well as your Monzo account :face_with_monocle:


#18

I’ve kept my starling account open so going to try both and make my mind up.