removed removed removed
Hi. Welcome.
If the money isn’t in your account, then sadly it looks like you’ve been scammed.
What makes you think the buyer paid via Monzo? What notification/proof do you have of payment?
As far as I’m aware, FB Marketplace doesn’t do any sort of buyer protection, so they wouldn’t be holding the money, Monzo certainly wouldn’t.
You need to report this to the police.
6 Likes
Who sent this email? If it was claiming to be Monzo what was the email address?
Again who sent this?
Gift cards is always a scam
1 Like
Hey @EddRawles 
Sorry to say but it does sound like you’ve been a victim of a scam here 
You can reach out to Action Fraud to report this and they should be able to highlight some of the next steps.
5 Likes
After looking closer at the email address it was auth.monzobankonlinebanking.co.uk@gmail.com. So the fact it is a gmail account pretty much guarantees it is a scam, especially coupled with the request for gift cards.
1 Like
Yes unfortunately it’s completely a scam
Monzo is a regulated bank, their checks would be done with the sender and not the person receiving the money. They wouldn’t even know your email address. And they’d never ask for gift cards
4 Likes
Good lord! 
8 Likes
If you’ve already sent the phone (I hope you haven’t) you aren’t getting that back (potentially) - there is no money, it is all a scam - a common one is PayPal - people fake the emails to make them think you’ve been paid
I just had someone off the Facebook community done myself in today for a iPad.
They sent me a email on Monzopay.uk@gmail.com
Proper done me in
1 Like
Did it seem weird that Monzo, a bank, would use a @gmail.com address?
1 Like
It didn’t to be fair