Hi - refund notifications for flex transactions could be a bit better. Was expecting one I forgot about I had flexed and only realised it had been refunded when I checked in more detail.
Agreed, especially as it doesn’t always go back to Flex, which you would get a notification about.
It would also help some of the confusion around refunds/changes.
I was waiting for a refund from Next, I wasn’t overly worried as it wasn’t a huge amount but I only realised I’d had it already when I went to pay off that transaction on my Flex card.
This is one of the biggest misses with Flex. That and its terrible search facility.
Hope to see it improved in future and be a real time notification as you would on the debit cards.
Im actually expecting a refund on something i flexd and have fully paid off. Where do i even check to see?
Go to the ‘paid off’ tab and go to the transaction and it will say xx company has refunded £xx
If paid off already though not sure maybe you get a credit repayment?
That one will get kicked back to your main account.
Is it possible to refunds to a flex account visible on the activity feed. I’ve noticed it a couple of times now when I have had refunds returned to my flex account that it’s not directly obvious- you need to go hunting as there is nothing on the activity feed to say and no notification.
Sorry missed that one
On a different note, I learnt today that if a flex purchase is split into multiple payments (more than 3) before it is refunded, then even if the payment is refunded within the same billing cycle, there is no way to change the instalments hence resulting in having to pay the whole interest even when the payment was refunded. Not sure if this is even legal. Anyone care to pitch in?
People have commented on this in the topic you created
And, TL;DR, it’s legal. The funds were borrowed, hence interest is due up to when the amount of the purchase was repaid.