Refunds getting faster?

Interesting. If you don’t mind, can you let me know the names of the merchants? I’m not sure I’ll be able to find out what’s happening there, but I may be able to see some details of how they process payments back to users.

Delayed from usually means there’s a discrepancy between the listed date of the transaction and us getting the information from Mastercard. We always display the information as soon as we have it!

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The main one is Ladbrokes, I do a lot of trading on their exchange so have many payments going into and out of my account. Also Betfair & Betdaq. Betdaq is now part of the Ladbrokes Group but they still use their own payments system.

They have started appearing immediately after processing at Monese within the last couple of weeks, but say “pending” for a few hours before they are added to the available balance

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