I’ve noticed recently that refunds seem to be getting processed much more quickly than they used to.
With Monese, a refund now shows up in the app almost immediately after the merchant processes it, although it appears as ‘pending’ and is not added to the available balance until several hours later (apart from weekends when it is added on Monday).
With Monzo, the refunds don’t appear immediately, but do show several hours later, or sometimes the next day, and are added to the available balance. They come with a note that says “Delayed from ***”, where *** I assume is the date that they were actually received by Monzo.
I’m just wondering if this is a deliberate ploy by Monzo to avoid confusion by showing the refunds immediately (yet still pending), which is understandable, however it goes against their debit policy of showing transactions in real time.