Refund Problem

Help
#1

I got a problem to receive my hotel refund from airbnb. The airbnb showed the refund was failed due to the Monzo system. Can u help me？ Thanks a lot.

#2

Hey RubyFan,

Please select the Help tab at the bottom right of the Monzo app and search for ‘Contact Us’, select ‘Contacting Support’ and then choose the option to ‘Chat with Us’. Make sure you include as much information as possible - someone from Monzo should get back to you as soon as possible.

Can you post what Airbnb said, excluding any personal data?

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#3

Thanks a lot for your reply. I found the “chat window”
I will share on the chat service，Because the content contains personal information. Thx

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