How do I provide Monzo with ARN number for a refund that hasnt come back?

Hi, I am waiting on a refund from beginning of November - the company has said the refund was processed however it has not come into my Monzo account. I have been provided an ARN to raise with my payment provider but I dont know who I need to contact about this? Thanks in advance.

Hi Brogan :wave:

Please send it to us via the in-app chat. Just go to the Help tab, scroll down and select Chat With Us.

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