Refund on Monzo card

Hi there, is it possible to get money back ( a refund) through the phone (spoke to them) where I gave them my card number and exp date? I am expecting the refund but it’s almost 7 days now? Should I wait?
Thank you

Your best bet is to contact the Monzo team via in-app chat or over the phone.

Thank you for your advice. I have found the answer on the app…