First of all let me just clarify that I’m 99% sure I hadn’t registered for the current account. So you can imagine I was fairly surprised when I got an email invitation for the current account. I thought ‘why not’ and signed up for the current account, downloaded the app, certified my ID and was told my card was on the way. So everything was all a-ok, or so I thought…
However today I received another email asking to register for a monzo current account. I was quite surprised by this and wondered why it had happened if I’d completed the current account sign up yesterday. So I decided to look into this further and found out that the original email was from ‘help@monzo.com’, whereas the second email was from ‘help@monzoemail.com’. I’m a little worried I may have given my ID to a rogue fake monzo app
So I would be grateful if anyone from the monzo team or in the community (if you’ve had a similar experience) could shed some light on the matter…
Adil, if I were you, I’d also make this enquiry immediately to customer Services via the in-App chat.
@monzoemail.com is a domain used by Monzo
The two senders are both Monzo. The invites are coming thick and fast but I would check with the in-app chat.
Sorry about that — looks like we missed out a de-duplication step for a few people and hence why you received another email! Thanks for raising it and trying out the current account
No worries, happy I could help. Glad it’s all sorted now
Maybe it worked too well as I still have not had my invite yet and well it’s been months now so yeah like ya know
Check please
Perhaps they have put you to the back of the queue - comedy value is / has been great.
As my grandma used to say all good things come to those that wait.
Perhaps though a little longer than you wanted.
I’m sure it will be soon, I predict around 28th not for any reason just fancied a guess.
Can’t complain I haven’t got any
I am so got also double mail from Monzo Inviting me after i accepted the first. Good spot on the different mail address, i assumed it was a duplicate and deleted the other i didn’t even think it could have been a “pish and chips” mail after our details.
You don’t use gmail do you? I noticed that the first email went into the gmail “Promotions” tab rather than the main inbox (I almost missed it!). When the second email came though I suspected that someone at Monzo noticed that Google was filing them into the promotions tab and resent the emails from a less “marketing looking” address.
Hmm that’s interesting. But no it wasn’t sent to gmail, went to outlook instead.
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.