Issue: Receipt images go missing after user thinks they have been uploaded
Details to reproduce: Make a payment and immediately take a photo of your receipt. Come back after a period and you often find the receipt has bot been saved. Seems to happen when not connected to WIFI more often.I often discard my receipt after uploading so this issue has caused me out a few times meaning I have no receipt evidence for expenses. OS: 16.4.1 (a) Device: iPhone SE App Version: 5.24.0 #909
Screenshots:. Todo - I’ll try to replicate over next week.
This could be a connection issue. The receipt images you take aren’t stored in your Monzo account - they are actually uploaded to Amazon Web Services and the app then pulls the images from there.
If you download an available statement in .csv format, there is a column called ‘Receipt’ which shows a URL against a transaction where a receipt image was uploaded. For example - here’s a quick trip I made to a Spar back in 2018 - the URL was copied from the .csv statement download:
Thanks David. Yes - I was aware of cloud storage & I’m suspect a connection issue. However, I’d have thought the app should indicate whether upload is still in progress, has failed & will retry, or has given up.