Quicker/simpler access to “customer service chat”

Feedback & Ideas
1

Hi

I am new to Monzo but did use it for a while when it was Mondo but that was years and years ago now.

I have since used Barclays, HSBC and Starling for general banking and Zopa and Chip for savings.

All of the banking apps - as most do nowadays - offer in-app customer service chat and Monzo is obviously no exception.

To initiate a chat, you simply navigate to the contact section of the app and start a chat.

However, with Monzo it’s not immediately possible. I’ve found that I have to go into Help and then search for “contacting us” and then I am presented with a page where there is a link to click on to initiate a chat session.

It’s not particularly quick and simple and I think it would be better if it was easier to get to.

Thanks

1 Like
2

This is how it’s designed. Monzo don’t want it to be quick and easy to get to the support, they want you to self solve.

2 Likes
3

Fair enough

4

Only it’s not really fair to customers, is it?

4 Likes
5

Well I guess if their model is for customers to find out for themselves then that’s the way it is.

Me, I would prefer to speak to someone easily.

6

There are ways…