I’ve invited a friend of mine to sign up for Monzo and they’ve started the process. However they’re getting mixed messages from COps as to what is acceptable proof of ID.
He’s got a passport but the name is different as he’s changed his name via deed poll. He has the certificate for this. One minute COps are saying this is acceptable, the next they’re sending him to your website where it tells him they need his passport.
This, twinned with a long delay between replies is quite embarrassing when I’ve spent 45 minutes talking up the benefits of joining.
Could someone advise what he can do to get this resolved? (I appreciate you can’t offer account specific advice).