I think this is really a huge wasted opportunity, and I really think there is a massive piece that Monzo could and should be doing around financial education. @tom said that “the bank of the future will be a marketplace”; this is all well and good, and I completely agree. But what I think is absolutely vital is that people know and understand what different financial services are, how they work, and what they can be used for. I feel at the moment, even the term ‘financial services’ is, to most people, scary and inaccessible - I imagine in no small part due to the bureaucracy of the legacy banks with which they are associated.
This education aspect will be vital if Monzo is to get customers to actually take advantage of the marketplace that it will offer, as well as convincing people to switch to Monzo in the first place. TransferWise have done some really good, albeit, errrm, different, work on this, and I really think it’s something Monzo can build upon.