Problems with $1000+ refund, no response from support

UK Help
41

Monzo absolutely do not have to give a reason. Same with any other bank.

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43

First direct closed my account and demanded the overdraft back one month after I was made redundant last year due to “not paying in the minimum monthly amount as per T&Cs”.

I found that absolutely sickening but at least I got a reason why. That’s the least you can do if you’re dumping someone.

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44

yeah it’s true it’s better to tell customers what’s the reason for closing thier accounts, instead of leaving them wondering what they did wrong, it’s just not right for a bank can do this without giving a reason why they just suddenly close people’s ACC, where in some cases it’s some people’s only ACC and leaving them stranded with no funds, and they want the country to be a cashless society :confused:…this is a reason I don’t want that happening

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45

If it’s fraud or money laundering related banks can’t legally tell you why the account is frozen/closed. From a customer point of view this sucks as in many cases I imagine this gets resolved after an investigation but can be hugely frustrating/worrying for people.

If a bank decides they want to close your account for other reasons they need to give you notice.

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46

It can’t be fraud as they’re refunding me money that gets sent to my card, if it was fraud the account would be closed and pending review so no funds would be released, I thought they’d give me 2 months notice also but lord knows really…

I’ve spoken to the twitter team, they apologised and said they’d chase it up today for me. But seems the refunds have hit, so this thread can be closed now :slight_smile: Will hopefully receive the money back today/tomorrow, and still hoping my Monzo account gets re-opened.

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47

Hi again @anon2704022, as we said in the previous thread we won’t be able to help out with this over the forum.

We’ll get in touch by email or through the in-app chat. I’ll lock this thread for now.

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